Effective Date: August 1, 2026
Ms. Tea’s Learning Studio provides educational programs, tutoring, enrichment services, technology/app development, and other customized services. Because certain services require reserved time, customized work, materials, labor, or digital development, refunds are handled according to the type of service purchased.
Payment for services constitutes acknowledgment and acceptance of this Refund & Cancellation Policy.
Tuition payments reserve a student’s placement in the program and contribute toward instructional services, staffing, curriculum, classroom operations, supplies, technology, and other school-related expenses.
Once tuition has been paid, refunds will not be issued due to:
Student absence
Family vacation or travel
Illness or temporary absence
Change in family schedule
Change in transportation
Student choosing not to attend
Parent/guardian changing their mind
Withdrawal after the billing date
Dissatisfaction with the program after enrollment
Failure to utilize the educational services available
Enrollment and registration fees are non-refundable once submitted.
Enrollment fees cover administrative processing, enrollment preparation, placement, records, onboarding, and other costs associated with securing a student's placement.
Parents/guardians who wish to withdraw a student must provide written notice according to the withdrawal requirements outlined in the enrollment agreement.
Withdrawal does not automatically cancel an outstanding tuition balance or other financial obligations.
If a payment has already been processed before a withdrawal request is received, that payment is generally non-refundable.
Payments for tutoring, camps, workshops, field trips, enrichment programs, lessons, and other educational services reserve instructional time and/or resources.
Payments are non-refundable once the service has been scheduled or provided, except when Ms. Tea’s Learning Studio cancels the service and is unable to provide a reasonable replacement date or alternative service.
Missed tutoring sessions, lessons, appointments, or other scheduled services are not automatically eligible for refunds.
Failure to attend a scheduled service does not transfer the financial obligation to Ms. Tea’s Learning Studio.
Rescheduling may be permitted at the discretion of Ms. Tea’s Learning Studio and is subject to availability.
Payments for field trips, special events, camps, and activities may be used to purchase admission, transportation, meals, tickets, supplies, reservations, or other non-refundable items.
Once these arrangements have been made, payments may become non-refundable.
If a trip or event is canceled by Ms. Tea’s Learning Studio, families will be notified of the available options, which may include:
Rescheduling
Credit toward a future event
Refund, when applicable
Ms. Tea’s Learning Studio may provide custom application development, system setup, automation, database configuration, software customization, troubleshooting, updates, and related technology services.
Because these services involve time, development work, configuration, testing, research, implementation, and customized deliverables:
A refund will not be issued simply because a client:
Changes their mind
Decides not to use the application
No longer wants the application
Changes business direction
Finds another developer
Does not like a feature after approving the original scope
Determines that the application is no longer needed
Experiences a change in business circumstances
App development is based on the features, functionality, and requirements agreed upon at the time of purchase.
Requests for features or functionality that were not included in the original scope of work may be considered additional work and may require an additional fee.
If a purchased service includes a correction or support period, Ms. Tea’s Learning Studio will address qualifying issues according to the terms of that service agreement.
A correction to an agreed-upon feature is different from a request for a new feature.
Bug fixes and corrections do not include unlimited redesigns, new functionality, or changes to the original project scope.
Once the client has reviewed, approved, accepted, or begun using a completed application or system, the service is considered rendered.
Acceptance of the completed product does not create a right to a refund.
Digital products, customized documents, curriculum materials, templates, forms, graphics, lesson materials, systems, and other digital deliverables are generally non-refundable once delivered or made available to the customer.
Customized work cannot be returned in the same manner as a physical product and may therefore be subject to a strict no-refund policy.
Ms. Tea’s Learning Studio is not responsible for refunding fees charged by third-party platforms, software providers, payment processors, subscription services, app stores, hosting companies, or other vendors.
Examples may include:
Software subscriptions
Hosting fees
Domain fees
Payment processing fees
Platform fees
App marketplace fees
Third-party software or integration fees
If a third-party provider charges a fee directly to the customer, the customer must follow that provider's refund policy.
Customers agree to contact Ms. Tea’s Learning Studio directly regarding billing concerns before initiating a payment dispute or chargeback.
Unauthorized chargebacks or payment disputes involving services that have already been rendered may result in the suspension of services, accounts, access, or future services while the matter is reviewed.
If services have been completed in accordance with the agreed scope of work, documentation of the completed work may be provided to the payment processor or financial institution as part of the dispute process.
Ms. Tea’s Learning Studio reserves the right to review exceptional circumstances on a case-by-case basis.
Any exception to this policy is made solely at the discretion of Ms. Tea’s Learning Studio and does not establish an ongoing obligation to provide refunds in similar circumstances.
An approved exception does not modify the terms of this policy for future purchases.
Cancellation requests must be submitted in writing.
Cancellation of a service does not automatically create a right to a refund.
If work has already been started, the customer may remain responsible for payment for work completed, materials purchased, time reserved, or other non-refundable expenses incurred before cancellation.
By submitting payment, registering for a program, enrolling a student, scheduling a service, or approving an app/system project, the customer acknowledges that they have had the opportunity to review this Refund & Cancellation Policy and agree to its terms.
Payment constitutes acceptance of this policy.
Ms. Tea’s Learning Studio is committed to providing quality educational and technology services while maintaining clear, fair, and consistent business practices.
Ms. Tea’s Learning Studio
Educational Programs | Tutoring | Enrichment | Technology & App Services