Virtual Assistant - E-commerce Specialist

At Keri

Full-Time | Remote (Philippines) | Independent Contractor

Benefits

Day Shift (PH Time)
Paid Time Off
Work from Home
Internet Reimbursement

About the Role

Keri Virtual Assistants is looking for a proactive and detail oriented E-commerce Virtual Assistant to support the day to day operations of an online business. This role focuses on administrative support, Shopify operations, order management, and basic workflow automation.

You will work closely with the internal team to keep systems organized, orders moving smoothly, and customer issues handled efficiently. If you enjoy structured work, clear processes, and supporting growing online brands, this could be a great fit.

Key Responsibilities

Administrative Support - Handle clerical tasks, timesheet approvals, Gusto data entry, scheduling, and maintaining internal org charts
E-commerce Operations - Manage Shopify product detail pages, assist with order splitting, and support customer service tickets related to tracking issues, lost shipments, or order updates
Order and Customer Support - Monitor support requests, coordinate with fulfillment teams, and ensure timely resolution of order related concerns
Automation Support - Assist with simple workflows using GoHighLevel and Simplero such as routing Google Voice messages to Slack or triggering basic notifications
System and Data Updates - Keep records accurate across tools and platforms and flag issues or inconsistencies when spotted

What We Look For

3 plus years of experience as an E-commerce support specialist
Hands on experience with Shopify including product pages and basic order workflows
Strong administrative background including data entry, scheduling, and internal coordination
Familiarity with support ticket handling and customer communication
Comfortable using tools like Google Workspace, Slack, and basic automation platforms
Clear written English and reliable communication
Able to work independently and follow established processes

Nice to Have

Experience with GoHighLevel or Simplero
Exposure to Gusto or payroll related admin tasks
Basic understanding of E-commerce fulfillment and shipping workflows
Experience supporting fast growing online brands

Compensation

Rate: $7.00 - $8.00 per hour + benefits

First Name *

Last Name *

Preferred Name *

Phone *

(Ex. +63 9** *** ****

Email *

Gender *

Pronoun *

Are you part of LGBTQIA+ community? *

Yes

If yes, please describe. If no, please write 'N/A' *

Do you have a working laptop? *

Yes

If yes, do you have an Intel Core i5 or higher (or AMD equivalent)? *

Yes

Do you have an internet service of 20Mbps and up? *

Yes

Do you have a webcam with Full HD (720p) video capture capabilities? *

Yes

How soon can you start? *

In which city will you be located? *

We'd love to learn more about you! Share some fun facts about yourself! *

Resume/CV *

We're Excited to Get to Know You 🎉

Hey there! Don’t be nervous, this is your chance to shine. If you feel confident, just be yourself and let us know who you are. Besides sending us your CV, we’d love to see you in action by recording a 1min - 3mins video about yourself too. That’s all it takes! 😊

Best Practices for Your Video

Use a quiet, well-lit space.
Dress code: Relaxed yet professional & confidently representing yourself on video.
Speak clearly and keep it natural.
Ensure your camera is steady and at eye level.

Best Practices for Your Video

Highlight Your Experience
- Share your professional background, key achievements, and relevant skills.
Talk About Your Hobbies
- Let us know what you enjoy doing outside of work and what keeps you motivated.
Why should we hire you?
- Apart from needing a job (we get it!), tell us what awesome skills or qualities you’ll bring to the table if we pick you for this role.

Upload your video here! *