First Name

Last Name

Date of birth

Address

Email *

Phone *

Did someone refer you? If so enter their name & email

Work Experience and Skills

Please list your previous work experience relevant to customer service.

Describe any experience you have with data entry and using multiple platforms at work.

Do you have a computer and is it less than 5 years old?

YES

Do you have internet connection stability?

How many hours per week are you available to work?

Are you able to work a min of 15 hours weekly?

How did you hear about Flex Income Solutions:

1. Imagine a customer has called, frustrated because they received a product that is different from what they ordered online. How would you handle this situation?

Apologize and tell the customer that they should reorder the correct product online.

Apologize, arrange for the incorrect product to be returned at no charge, and expedite the correct product's delivery.

Tell the customer to return the incorrect product and then check the website for product availability.

Advise the customer to sell the incorrect product they received as the return process is too complicated.

2. Describe a time when you went above and beyond for a customer. What was the situation, and what actions did you take?

I stayed late to help a customer complete their purchase after our closing time.

I simply followed company guidelines to solve a customer’s problem.

I offered a customer a small discount to resolve a complaint.

I called other stores to locate an out-of-stock item for a customer and arranged for a special delivery.

3. During a busy sales period, you are receiving a higher volume of calls and messages than usual. How do you manage your tasks and ensure each customer still receives excellent service?

I try to handle calls as quickly as possible, even if it means not fully resolving every customer’s issue.

I prioritize calls based on their urgency and try to manage messages in between calls.

I maintain a calm demeanor, manage each call and message thoroughly, and use an organized system to track all customer interactions.

I focus only on the easiest issues to resolve and leave the harder ones for later.

4. Provide an example of a complex product or service issue you have had to explain to a customer. How did you ensure the customer understood the information?

I used technical terms to explain the issue, assuming the customer would understand.

I broke down the information into simpler parts, used analogies, and confirmed understanding through questions.

I quickly explained the issue and asked the customer to call back if they had any further questions.

I referred the customer to our website for more information instead of explaining it myself.

5. A customer is demanding a refund, but they are not eligible for one according to company policy. How would you resolve this issue while ensuring the customer’s satisfaction?

Inform the customer that nothing can be done since it’s against policy.

Explain the policy clearly and offer a store credit or a discount on a future purchase as an alternative solution.

Ignore the customer’s requests and move on to other tasks.

Tell the customer to write a complaint to the company if they wish to pursue it further.

Do you consent to undergo a background check if you progress to the next stage of the application process?

YES

I understand that if I am selected, I am not an employee of Flex Income Solutions but am a 1099 Independent Contractor

Yes

Signature with Date

Clear

Resume

I agree to terms & conditions provided by the company. By providing my phone number, I agree to receive text messages from the business.