Username or Billing Account Number
*
Which type(s) of service were cancelled?
Shared Hosting
WordPress Hosting
Virtual Private Server
Dedicated Server
Other/Unsure
What is your reason for cancelling?
*
No longer needed
Switching to another provider
Price/Value
Technical issues
Support experience
Ease of use
Other
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Why are our services no longer needed?
I no longer own my domain
My project is complete
I'm closing my business
I'm consolidating hosting accounts
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List is empty.
Which provider?
What's the main reason for switching to another provider?
Better pricing
Better features
Better speed/performance
Better customer support
Recommendation from someone
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What was your concern with the price and/or value:
Too expensive overall
Not enough features for price
Found a better deal elsewhere
My budget changed
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Which technical issue did you experience:
Frequent downtime/reliability
Slow site performance
Security concerns
Compatibility issues with my site
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What was your concern with your support experience:
Hard to reach support
Slow response times
Issues weren't resolved
Unhelpful staff
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What was your concern with the ease of use:
Control panel was confusing
Setup was too difficult
Managing my account was frustrating
Missing tutorials or documentation
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List is empty.
What could we have done differently to keep you?
How likely are you to recommend Pair Networks to other?
*
Not
Very
Would you like management to respond to you?
Yes, please
Please provide a working e-mail address.
Please provide a working e-mail address.
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