Tech Specialist
Remote | Worldwide
ABOUT US:
Our company, Fondako Media, is an online growth agency for insurance agents that has scaled from $0-$3M/year in 3 years.
Visit our website here: https://www.fondako-media.com/careers
There is an incredible balance of world-class standards and intensity while promoting a healthy lifestyle. You'll be working in an extremely fun and empowering environment.
We've helped scale over 1,200+ insurance agents accross North America in the last 3 years, and you'll get to be on the leading edge of these transformations.
ROLE:
As a Technical Specialist, you will play a crucial role in delivering exceptional customer service by swiftly addressing and resolving calendar, automation, and other system-related issues faced by our clients.
With your expertise in GoHighLevel and softwares in general, you will enable our Client Success Managers to focus on building relationships and coaching clients, while you efficiently handle technical challenges.
RESPONSIBILITIES:
❖ Technical Issue Resolution: Proactively troubleshoot and resolve daily client inquiries related to gohighlevel.com. This includes calendar management, automation processes, and any other system issues that may arise.
❖ Customer Support: Deliver top-notch customer support by understanding clients' needs, providing clear instructions, and ensuring timely resolutions to their technical concerns.
❖ Platform Expertise: Utilize your in-depth knowledge of gohighlevel.com to guide clients in maximizing the platform's functionalities and features.
❖ Documentation: Maintain accurate records of client interactions, issues, and resolutions. Collaborate with the team to develop a knowledge base for common problems and solutions.
❖ Collaboration: Work closely with our Client Success Managers to provide seamless technical support and contribute to a positive customer experience.
❖ Innovation: Understand our clients' needs and challenges and help us develop systems around our core offer to benefit our clients' results.
❖ Full-time position: between 35-45 hours a week depending on tasks (no side gigs)
QUALIFICATIONS:
Proficient in marketing and CRM software, particularly GoHighLevel and Zapier.
Ability to work efficiently in a fast-paced environment and manage multiple projects simultaneously.
Excellent attention to detail, ensuring accuracy in spelling, grammar, and brand alignment in all video content.
Strong communication skills and ability to work collaboratively with a remote team.
A minimum of 2 years of relevant experience in GoHighLevel
HOURS:
The company operates in Eastern Standard Time.
SALARY:
To be determined based on experience and qualifications.
BENEFITS:
Work-life balance by working 100% remotely from anywhere.
FONDAKO MEDIA CORE VALUES:
Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.
Commitment - It’s a lot easier to become great at something when you’re 100% committed & and focused on making it work, rather than having 1 foot in and one foot out. At Fondako, you're either "ALL-IN" or "ALL-OUT". We do not accept in-betweens. You need to be 100% committed to becoming the master of your craft, not only for yourself but for your family, for your future, for your wallet, for the team, and for your clients.
High Say-Do Ratio - There’s nothing that builds more self-confidence, trust, and high-performance teams, than saying you’re gonna do something, and actually doing it. At Fondako, we have a high Say-Do ratio, meaning if we say we are gonna work out 5x/week, we do it. If we say we’re gonna read a book, we do it. If we say we’re gonna sell 5 units a week, we do it,etc.
Conduct Yourself Like A True High Performer - Everybody knows what’s right and what’s wrong... Eat fast food or meal prep? Sleep 4 or 8 hours a night? Watch a movie or work out? Putting in 30 or 60 hours a week? At Fondako we learn how to follow our moral compass to optimize our life and performance in all realms of humane endeavor.
Speed & Execution - Money loves speed. If you love money, you gotta be fast! If you can do 200% more work than someone else in a given month, you’ll make 200% more money. The opposite is also true if you can only achieve 50% of someone else’s production in the same timeframe, they’ll make 2x more money than you! At Fondako, we’re all about achieving more in less time!
Accountability & Extreme Ownership - At Fondako, we believe we are in control of our own destiny, and that it’s our responsibility to make something of ourselves by holding ourselves accountable and finding new ways to deliver outstanding results.