It is your responsibility to remember the date and time of each of your appointments. If you are late for your appointment, miss your appointment, or cancel your appointment, you may be charged for the missed appointment unless you contact Capitol Ketamine & Wellness at least 24 hours prior to the time of your scheduled appointment. In the event there are 2 consecutive appointments canceled after the 24 hour period you may be charged full price of your treatment cost. You will be unable to schedule another appointment until payment on the missed appointment charge has been made in full.

If you are more than 15 minutes late for your appointment, you may have to reschedule to another date.

The client is expected to arrive at each scheduled appointment on time. A canceled or delayed appointment delays our work therapeutically. Since your appointments involve the reservation of time specifically for you, a minimum of 24 hours’ notice is required for rescheduling or canceling an appointment. We appreciate more than 24-hour notice, when possible, but we realize this cannot always be planned. Therefore, if you should know before the required 24-hour notice that you will not be able to attend your appointment, please call Capitol Ketamine and Wellness at (202-481-0947).

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We offer one grace for these purposes. Some examples of emergencies are car accidents, deaths in the family, prohibitive weather, or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the appointment was an unintentional act. This will be at the office manager's discretion.