Experience Survey
Full Name
Email
Phone
How would you rate your overall experience with Epoch Automotive?
1 (Worst)
2
3
4
5 (Best)
Comments
What was your initial impression of our shop when you arrived?
How satisfied were you with the communication from our team throughout the repair or service process?
Very Unsatisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Was the repair/service completed in the time frame you expected?
Yes
No
If no, kindly explain
Did the final price of your service match your expectations based on our estimate?
Yes
No
If no, please explain
Were there any aspects of your experience that could have been improved?
Were you informed about any important future repairs or services needed for your vehicle? If so, did you feel the information was presented clearly and with your safety in mind?
Yes, the recommendations were clear and focused on maintaining my safety and vehicle health.
Yes, but the explanations could have been clearer.
Yes, but I felt like I was being sold something.
No, no recommendations were made.
What influenced your decision not to return to our shop?
Service quality
Cost of service
Location convenience
Customer service experience
Other
Is there anything specific that could encourage you to return to Epoch Automotive?
Submit