Experience

What roles have you had that involved managing people or operations?

Be specific: team size, responsibilities, results

Have you worked in a salon, beauty business, or service-based business before? *

Yes

No

How many people have you directly managed at one time? *

0

1-3

4-7

8+

A braider calls out 10 minutes before their shift and you have a fully booked day. What do you do? *

If an employee is consistently late but is talented, how would you handle it? *

Tell us about a time you had to enforce a rule or standard people didn’t like. What happened? *

This role requires handling multiple problems at once (clients waiting, staff issues, scheduling conflicts). How do you stay organized under pressure? *

What does “great customer experience” mean to you in a fast-paced environment? *

This role requires strict enforcement of attendance and punctuality. Are you comfortable correcting employees in real time, even if they don’t like it? *

Yes

No

This role includes supporting in-person braiding courses (confirming students, preparing materials, washing and drying mannequin heads, and resetting the space). Are you comfortable handling these responsibilities? *

Yes

No

Have you ever been responsible for making sure a team showed up on time and did their job properly? *

Yes

No

A potential client calls asking about braiding services but says they’re “just looking for information.” How would you handle the call? *

A client messages asking for prices but doesn’t book. What do you do next? *

If you miss a call from a potential client, what do you do? *

What does a good phone conversation with a client look like to you? *

This role requires responding to all client inquiries the same day and following up when needed. Are you comfortable being responsible for that? *

Yes

No

This role requires working weekends and handling pressure daily. Are you available and willing to do that? *

Yes

No

Why do you want this role at Sunny Braids? *

Why should we trust you to run the studio without supervision? *

What would your previous employer say about your work ethic? *

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