1. CONTACT & BUSINESS DETAILS

FULL NAME *

BUSINESS NAME *

EMAIL ADDRESS *

TELEPHONE OR WHATSAPP NUMBER *

PREFERRED CONTACT METHOD *

Telephone Email WhatsApp

ADDRESS DETAILS

ADDRESS LINE 1 *

ADDRESS LINE 2

TOWN / CITY *

COUNTY

POSTCODE *

On-site contact is different from the person completing this form

2. THE EQUIPMENT

Help us match the equipment to your purchase. Please copy the model and serial number from the data plate where possible.

ORDER OR INVOICE NUMBER *

DELIVERY DATE *

EQUIPMENT CATEGORY *

MANUFACTURER / MAKE *

MODEL *

SERIAL NUMBER

EQUIPMENT LOCATION / ACCESS DETAILS

Your purchase record and agreed terms determine warranty eligibility. Submitting a report does not confirm coverage.

3. WHAT IS THE EQUIPMENT DOING?

Tell us what you can see, hear or smell rather than trying to diagnose the cause.

4. SHOW US THE EQUIPMENT AND THE FAULT.

Clear photographs help our engineers identify the equipment and understand the issue before contacting you. Only take photographs or videos when it is safe.

Photos: JPG, PNG, WebP, HEIC or HEIF, up to 15 MB each. Video: MP4, MOV or WebM, up to 50 MB each. Maximum 10 files and 200 MB in total.

PHOTOGRAPHS & SHORT VIDEOS

Include a photograph of the complete unit, the data plate and the visible fault or error code. Add a short video if it helps show the issue.

I have included a clear photograph of the complete unit. I have included the data plate photograph, or selected the exception below. I cannot locate a visible data plate. I have included a photo or video of the fault, or selected the exception below. There is no visible fault or error to photograph.

5. REVIEW REPORT DETAILS

Check your details and supporting files before submitting.

I confirm that the information provided is accurate. * I understand that submitting this report does not itself confirm that the fault is covered under warranty. * I have read the Herits privacy notice. *

Your report and attachments are used to assess and manage this warranty enquiry. Files are stored privately for the HERITS team to assess your report.