Sweet2Elite

Customer Support Ticket

Please complete the following form to address any and all customer service or technical issues related to your purchase with Sweet2Elite. To help us assist you as quickly as possible, make sure to use the correct name and email address associated with your purchase. Additionally, please select the specific product you are seeking help with. This will ensure that we can provide you with the most accurate and efficient support. We will respond to your inquiry within 24 hours.

Thank you for your cooperation!

First Name: *

Last Name: *

Instagram Name *

Account Email: Please enter the email used to purchase *

Phone Number on the Account: *

Which product, service, or event is your concern related to? *

Is the product your concern is related to listed? *

Yes

Please state the product your are reaching out to support for:

What type of issue are you experiencing? *

If you selected "Account Issues," please specify: *

Unable to Login

Password Reset

Account Locked/Suspended

Update Contact Information

If you need to update your contact information, please specify the changes you need to make: *

If you selected "Order Issues," please specify: *

Missing Product/Service Access

Change or Exchange Order

Didn’t Receive Confirmation Email

If you selected "Billing Issues," please specify: *

Incorrect Charges

Duplicate Charges

Subscription Questions (Management, Upgrading/Downgrading)

Failed/Declined Payment

If you selected "Event or Session Issues," please specify: *

Missed/Cancelled Session

Reschedule Request

Booking Issue

If you selected "Refund/Exchange Requests," please specify: *

Refund Request

Exchange Request

If you selected "General Inquiry," please specify: *

Service/Product Question

Help Me Find the Right Product

If you selected "Technical Issues," please specify: *

When did you first notice the issue? *

Less than 24 hours ago

1-3 days ago

4-7 days ago

More than a week ago

Please describe your issue in detail, including any steps taken to resolve it: *

Please attach any screenshots to assist with your request. *

Please provide screenshots of your receipt, your customer portal, and any additional information needed.

By checking this box, I confirm that my name and email address match the information used for my purchase, and that all the information I have submitted is accurate. I have reviewed the details of my request before submitting.

Please submit only one request per issue. I understand by submitting duplicate requests it will delay response times and the resolution process. Your inquiry as soon as possible.