Say Hello Isla – Refund & Return Request

Please read our Refund & Return Policy before submitting your request. We accept returns/exchanges with proof of purchase within 7 days of delivery for:

Wrong items received (full refund via original payment method)
Defective/damaged items (replacement or refund via original payment method)

We do NOT accept returns for:

Change of mind (except unused items in original packaging, eligible for store credit only)
Clearance items marked "Final Sale"
Personalized/customized orders
Jewelry (non-returnable due to health considerations)

Key Conditions

Return shipping costs are non-refundable
Original packaging required for all returns
Refunds processed within 2-3 business days via original payment method
Store credit available for eligible non-defective returns

We will process your request within 2-3 business days after receiving your submission.

First Name

Last Name

Phone *

Email *

Invoice Number *

Date of purchase *

What would you like to request? *

Return & Exhange

Refund

What is the main reason for your refund request? *

Wrong item received

Item arrived damaged

Wrong size/color

Not satisfied with the product

Preferred contact method: *

Phone

Upload Photos - For proof of damage, wrong item, etc.

Preferred Resolution: *

Replacement

Store Credit

Refund to Original Payment Method

How will you return the item? *

Ship back via USPS (Customer covers cost)

Drop off at our pickup location

By checking this box, I confirm that I have read and agree to the Say Hello Isla Return & Exchange Policy. I understand that all jewelry purchases are final sale and non-refundable. Additionally, I acknowledge that any return shipping costs are my responsibility and are non-refundable.

By checking this box, I consent to receive both transactional and marketing messages. Transactional messages relate to my account, orders, or services I have requested, and may include appointment reminders, order confirmations, and account notifications. Marketing messages include special offers, discounts, and new product updates. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.