Effective Date: 18/05/2026
These Terms and Conditions ("Terms") govern the provision of online fitness coaching services by CS Fitness ("we", "us", "our") to you ("Client", "you"). By purchasing, accessing our coaching platforms, completing onboarding, or using our services, you agree to be bound by these Terms.
We provide online fitness coaching delivered via app-based platforms, digital funnels, and communication channels. Services may include:
Training programmes
General nutrition guidance
Check-ins and feedback
Educational content
We offer both:
Fixed programmes (one-time purchase)
Ongoing coaching subscriptions (recurring billing)
We do not provide medical, psychological, or licensed dietetic advice.
By completing our onboarding forms, checking the confirmation box on our digital forms, or selecting "I agree", you:
Confirm all information provided is true, accurate, and complete.
Acknowledge and accept all risks associated with exercise and lifestyle changes.
Accept full responsibility for your health, decisions, and outcomes.
This acts as a legally binding waiver to the fullest extent permitted under UK law. If you do not agree, you must not use our services.
You must disclose any relevant conditions, including but not limited to:
Injuries (past or present)
Chronic illness
Cardiovascular conditions
Mental health conditions
Eating disorders or disordered eating history
If you fall into a high-risk category:
You must obtain clearance from a qualified healthcare professional before participation.
You agree that you are solely responsible for determining your suitability for training.
Failure to disclose such conditions voids any responsibility on our part. We accept no liability for injury, illness, or harm arising from undisclosed or inadequately disclosed conditions.
All coaching is based entirely on the information you provide. If any information is inaccurate, incomplete, or misleading, we accept no liability whatsoever for any outcomes, harm, damages, or losses resulting from advice, programming, or guidance provided.
All nutrition guidance is general in nature, based on your self-reported data, and is not medical or therapeutic advice. We accept no liability for any adverse outcomes, including but not limited to disordered eating behaviours, metabolic issues, or health complications arising from inaccurate client information or misuse of guidance.
We do not prescribe, recommend, or supply PEDs. If you disclose PED use:
We may continue coaching for training and general lifestyle guidance only.
Any discussion is strictly educational or harm-reduction based.
You acknowledge that PED use carries significant health and legal risks and you assume full responsibility for all consequences. To the fullest extent permitted by UK law, we accept zero liability for any injury, illness, death, legal issue, or damages arising directly or indirectly from PED use, regardless of any interaction with our services.
You acknowledge that exercise carries inherent risks including injury, illness, or death, and that results are not guaranteed. You voluntarily assume all risks associated with participation.
Subscription services auto-renew unless cancelled.
You are responsible for cancelling before the next billing cycle.
Fixed programmes are non-refundable once delivered.
Refunds are only provided where required under UK consumer law.
By purchasing our services, you agree not to initiate chargebacks without first contacting us to resolve the issue. Submitting a chargeback for validly delivered services constitutes a breach of contract.
We reserve the right to suspend or terminate services immediately and provide comprehensive platform evidence—including GoHighLevel system access logs, IP tracking, email delivery receipts, SMS logs, and completed onboarding forms—to payment processors and banking institutions to dispute fraudulent chargebacks. We reserve the right to recover all legal and administrative costs incurred in defending such disputes.
To provide our services, we utilize third-party CRM, marketing automation, and hosting infrastructure, specifically GoHighLevel.
No Technical Liability: While we take industry-standard measures to protect data, CS Fitness and its technical infrastructure providers (including our marketing agency partners and software vendors) shall not be held liable for any communication delays, technical downtime, system glitches, or unauthorized third-party data access beyond our reasonable control.
Agency Indemnification: Our digital assets, workflows, and funnels may be built and managed by a third-party marketing agency. You acknowledge that our agency partners act solely as service technical operators and carry zero liability regarding your coaching outcomes, physical health, or disputes between you and CS Fitness.
By submitting your contact details on our website, forms, or surveys, you explicitly consent to receive transactional and marketing communications via Phone, Email, and SMS (Text Message) in accordance with UK data laws.
Opt-Out: You can opt-out of marketing communications at any time. For SMS, replying "STOP" will instantly activate a software-wide Do Not Disturb (DND) status.
Charges: Standard network message and data rates may apply depending on your UK mobile provider.
Nothing in these Terms excludes liability where unlawful, including death or personal injury caused by negligence, or fraud. Subject to this, services are provided without guarantees, we are not liable for indirect or consequential losses, and total liability is limited to fees paid in the previous 3 months.
We may terminate services without refund if you provide false or misleading information, engage in unsafe behaviour, or breach these Terms.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
These Terms are governed by the laws of England and Wales.
By using our services, you confirm that you have read and understood these Terms, and accept all risks and responsibilities.
For all 1-on-1, gym-based, or in-person coaching sessions:
24-Hour Notice Rule: You must provide at least 24 hours' written notice (via email or our GoHighLevel communication channels) to cancel or reschedule an in-person session. If you cancel with less than 24 hours' notice, or fail to show up, the session will be forfeited and billed at the full rate.
Lateness Policy: If you arrive late, the session will still end at the originally scheduled time to protect subsequent bookings. Sessions will not be extended due to late client arrival. If you are more than 15 minutes late without notice, the session is deemed a "no-show" and forfeited.
18. Physical Safety, Gym Environment & Facility Rules
When participating in face-to-face coaching sessions:
Facility Rules: You agree to abide by all health, safety, and operational rules of the training facility or public space where the coaching takes place.
Immediate Stop Protocol: You must immediately inform the coach if you experience pain, dizziness, shortness of breath, or any physical discomfort during a session. The coach reserves the right to halt an in-person session immediately if they judge that continuing poses a risk to your health or physical safety.
Appropriate Attire: You must wear suitable athletic clothing and clean protective footwear to all sessions. The coach reserves the right to refuse service without refund if attire is deemed unsafe
19. Venue & Gym Independent Liability
CS Fitness often conducts in-person sessions at third-party commercial gyms, private studios, or public facilities.
You acknowledge that CS Fitness does not own or maintain these third-party premises.
To the fullest extent permitted by UK law, CS Fitness and its marketing agency operators accept no liability for slips, trips, falls, equipment malfunction, or injuries caused directly by the condition or negligence of the underlying venue or facility management.
20. Intellectual Property Rights
All workout plans, educational content, materials, and digital resources provided through our services remain the exclusive intellectual property of CS Fitness. They are provided strictly for your personal, non-commercial use. You may not copy, share, distribute, or resell any materials without our express written consent.
21. Client-Initiated Cancellation
You may cancel your coaching subscription or service at any time by providing written notice to [email protected]. As stated in Section 8, fees already paid for current billing periods or fixed programs are non-refundable, and you remain responsible for any scheduled payments prior to the cancellation date.
IMPORTANT: Nothing in these Terms removes your statutory rights under UK law.
CS Fitness
Email: [email protected]
Phone: 07951215959