Jill's Office Application for Employment

Job Overview Summary

This position supports small businesses as a virtual receptionist by answering calls, scheduling appointments, returning missed calls, and providing high-quality customer service. The role requires strong communication, multitasking, and the ability to navigate multiple systems in a fast-paced, team-oriented environment.

Pay, Perks & Work Environment

Paid training at $12/hour for 3 weeks, with an increase to $15/hour after training
$2/hour weekend differential
Paid birthday off
Work in-office for the first 3 months to receive hands-on support and ensure success in the role
After the initial 3 months, opportunity to transition to hybrid, or fully remote work based on performance
Fast-paced, team-oriented environment supporting small businesses across the U.S. and Canada
Ongoing growth and advancement opportunities within the company

Experience

Required:

At least 1 year of customer service experience

Preferred:

Experience in phone-based customer service roles
Experience interacting with customers in a professional setting
Experience handling high call volumes or multitasking in a fast-paced environment

What We’re Looking For

Demonstrates knowledge of customer service principles and professional communication standards.
Communicates clearly and professionally with callers using strong verbal and listening skills.
Reads and understands written instructions, schedules, and client-specific procedures.
Writes clearly and accurately when documenting calls, messages, and customer information.
Uses computers effectively, including navigating multiple systems and entering data accurately.
Types at least 45 words per minute with a high level of accuracy.
Multitasks effectively while managing calls, documenting information, and navigating systems.
Adapts to a fast-paced environment while remaining reliable, professional, and able to handle challenging situations.

What you’ll do:

Answer inbound calls and provide professional, friendly customer interactions as a remote receptionist.
Return missed calls and follow up with customers in a timely manner.
Schedule appointments accurately based on client-specific guidelines.
Provide clear information to callers about services, processes, and next steps.
Gather, verify, and enter customer information accurately into company systems.
Document customer interactions, including inquiries, requests, and actions taken.
Resolve customer concerns when possible and escalate issues when needed.
Use multiple computer systems to manage calls and complete tasks efficiently in a fast-paced environment.

Our Team Values

Grow Always – We’re always learning, improving, and getting better.
Own It! – We take ownership and follow through.
All In – We show up with heart. We support each other. We go the extra inch and the extra mile.
Team Trust – We choose humility, honesty, and dependability. We build trust — because trust builds everything else.

First Name

Last Name

Phone *

Email *

Position Applying For *

Have you read the job description for the position you are applying for? *

Yes

Are you legally authorized to work in the U.S.? *

Yes

Are you fluent in English, both reading, spoken and written? *

Yes

Take the 1 minute typing test at https://www.typingtest.com/ and upload a screenshot of your typing speed. *

Do you currently live in Utah? *

Yes

Will you be able to reliably commute to Clearfield, Utah for the first three months of this position? *

Yes

Do you have a High school diploma or GED *

Yes

How much verifiable customer service experience do you have? *

None, but I am willing to learn

1-2 years

2-3 years

3+years

Why do you think you would be a good fit for Jill's Office *

How did you hear about us? *

If you were referred please include the name of the person who referred you

Upload Resume *

Upload Resume

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