“Thank you for calling Kang Haggerty. My name is {name}. How can I help you today?”
(If caller mentions Ozempic, Wegovy, Mounjaro, Rybelsus, Zepbound, or injury concerns)
“I’m so sorry to hear what you’re going through. You’ve called the right place. We’re helping people who may have been injured while taking these medications. I just need to ask you some questions so we can see if your case qualifies for review. Everything you share is confidential. May I proceed?”
Primary Contact Information
Case Information
Medication Details
Empathy Cue: "Thank you. That helps us make sure we fully understand your situation."
Injury Information
Other Injury Response:
“Thank you for letting me know. Could you describe what happened and how it has affected you?”
Vision Loss Questions:
“I’m really sorry you’ve experienced vision problems. Let me ask a few questions to understand better.”
Empathy cue: “That must be incredibly challenging. Thank you for sharing these details.”
Gastroparesis / Severe Stomach Problems Questions:
“I’m so sorry to hear you’ve been dealing with these stomach issues. Let’s talk about them briefly.”
Empathy cue: “That sounds very painful and disruptive to daily life. Thank you for explaining.”
Pancreatic Cancer Questions:
“I’m so sorry to hear about your diagnosis. Let me ask a few details so we can properly review your case.”
Empathy cue: “I can only imagine how challenging this must be. Thank you for trusting us with your information.”)
Other Injury Questions:
“Thank you for letting me know."
Empathy cue: “We’ll document everything so our team can fully review your case.”
Medical History
Empathy cue: “That gives us important background so we can evaluate your case properly.”
Timeline & Jurisdiction
Standard Call Ending
“Thank you so much for sharing your story. The legal team at Kang Haggerty will review your case and someone will contact you soon to discuss next steps. Is there anything else you’d like to add before we finish?”
"Thank you for calling Kang Haggerty. Have a great day."