1.1 Medebound HEALTH, headquartered in New York, USA, is an international medical services company specializing in second opinions, treatment coordination, and access to novel therapies in China and US.
1.2 Medebound LLC is the contracting entity referred to herein as "the Company" or "Medebound HEALTH."
1.3 The client or their family member ("Client" or "User") seeks to obtain medical consultation and related services via the Medebound HEALTH platform ("Platform").
1.4 The Client voluntarily engages Medebound HEALTH for health management and consultation services. Any translated documents, reports, or advice are informational only. Decisions should be discussed with and confirmed by the patient’s local treating physician.
1.5 This agreement becomes effective upon execution and remains in force until the completion of services.
2.1 Second opinion consultations are for reference purposes only. Treatment decisions should be made jointly by the client and their local physician. The legal physician-patient relationship exists between the client and their local physician—not with the remote consulting physician.
2.2 If the client visits the Chinese physician in person and receives treatment, a direct physician-patient relationship is established with that physician.
2.3 Medebound HEALTH strives to offer the most accurate advice within its capabilities. However, clients understand Medebound HEALTH and the Chinese doctors are not liable for any treatment decisions made based on the second opinion, and accept the risks of relying on any information provided under this agreement. The Clients confirm that they voluntarily request this service and understand its limitations.
2.4 Clients understand remote consultations differ from in-person visits and are subject to limitations due to lack of direct examination. Expert advice is not guaranteed to be helpful. Clients must contact local emergency services for worsening conditions.
2.5 Clients acknowledge that Medebound HEALTH facilitates a second opinion or consultation from a Chinese physician, but does not itself provide medical care.
3.1 All services include the creation of a personal client account for storing medical information and service records.
3.2 Clients must provide complete and accurate medical documentation.
3.3 After service completion, Medebound HEALTH may use anonymized data for marketing or research, subject to identity protection.
3.4 Clients can request the removal of such usage, and Medebound HEALTH will act promptly, though removal from already published materials may not be possible.
4.2 Payment Terms
4.2.1 Service & Fee Details
Attending Physician Affiliation: Beijing Tiantan Hospital
Fee for Video Medical Second Opinion Service: USD 500
Payment Rule
Full payment shall be completed to confirm and lock the specialist’s consultation schedule.
Fees are non-refundable once the physician commences medical case review, including preliminary analysis of medical records, imaging scans and clinical documents.
If the consultation cannot be held due to the physician’s emergency leave, hospital schedule adjustment or force majeure events, Medebound HEALTH shall either reschedule the consultation at no extra cost or process a full refund of the paid consultation fee upon the client’s written request.
Inclusive Service Scope
Comprehensive clinical case summary integrated with standardized digital medical imaging data sorting & collation
One official video-based medical second opinion service (including live video consultation session + formal written report)
Supplementary Notice on Subsequent Medical Assistance
If the attending professor from China concludes after the video consultation that the patient has potential clinical benefit for receiving inpatient treatment in China, Medebound HEALTH is ready to provide comprehensive one-stop support for the patient’s China medical journey upon the client’s consent, including but not limited to: initial outpatient appointment scheduling, on-site medical escort & translation, admission coordination, ward arrangement and other procedural logistics support.
Note: Such follow-up medical coordination service shall be subject to a separate service agreement and fee quotation confirmed by both parties; this consultation fee only covers the video second opinion service stated above, excluding overseas medical travel arrangement fees, hospital medical charges and other expenses.
5.1 Copies: Multiple copies may be executed and shall all be considered part of this agreement.
5.2 Governing Law: Subject to laws of China and the United States.
5.3 Force Majeure: Parties are not liable for delays caused by uncontrollable events if they notify the other party promptly.
5.4 Dispute Resolution: Disputes to be resolved via negotiation, or if unsuccessful, via litigation in the jurisdiction of the contracted company.
5.5 Waiver and Amendment: No waiver shall be valid unless in writing. No changes unless mutually confirmed in writing.
5.6 Notices: Notices may be delivered via email. Date of delivery as per earliest record.
5.7 Headings: Are for convenience and do not affect interpretation.
5.8 Validity: If any provision is deemed invalid, the rest of the agreement remains effective.
5.9 Commitment: Clients confirm they’ve sought independent legal/medical counsel before signing.
Step 1: Upload Medical Records
Patients can email their complete medical records to our medical case team. We will create an account on the platform for them.
Step 2: Sign the 'User Service Agreement'
Print, sign, scan, and send the signed agreement via email to our medical case team.
Note: Please return the full agreement, not just the signature page. Payment must also be completed.
Step 3: Organize Medical Records
Within 1-2 business days of receiving complete documentation, we will organize a professional medical summary. If records are incomplete, our medical team will contact the patient/family immediately. We will assist in framing major questions to ask the Chinese doctors.
Video Second Opinion:
Step 4 Video Second Opinion: Schedule Video Consultation
Coordinate time among the patient, doctor, and interpreter (if needed). The video can occur as soon as one week later.
Step 5 Video Second Opinion: Technical Setup and Test
Test internet and tools in advance.
Step 6 Video Second Opinion: Formal Video Consultation
~40 minute session focusing on the three pre-submitted questions. Additional questions may be discussed if time allows.
Step 7 Video Second Opinion: Post-Consultation Summary
Clarifying questions may be asked after the consultation. A written summary of the session will be provided within 3 business days. The case is then closed and feedback collected.
Authorization to Use and Disclose Protected Health Information
Pursuant to HIPAA (45 CFR 160 and 164), I, hereby authorize Medebound HEALTH and its healthcare providers to use and/or disclose protected health information (PHI) of the patient.
This authorization permits Medebound HEALTH to disclose PHI to designated U.S. healthcare providers for the purposes of remote consultation, translation, or submission for medical review and storage in the U.S.