Need service with your current toilet?

Did you buy your toilet from us or one of our dealers?

If yes, Help us solve it on the first reply. We can diagnose most problems straight away when we can see what you're seeing.

The quickest results go to people who fill this in while they're at the toilet.

If you're there now, have these in hand before you start:

The serial number — on the back of the toilet, near the top.
Whatever is showing on the display or the indicator lights.
Your phone, for a few photos of the venting, and the tank and regulator on propane models.
A rough measurement of the exhaust vent height.

Not at the toilet right now? Send the form anyway. Tell us when you'll next be there and we'll start with what you can give us — Depending on the issue we can start diagnosing as soon as we have the serial number and photos.

I acknowledge I did not purchase my toilet from OffGridDistribution.com, CinderellaEco.com or SustainableToilets.com.

Yes

First Name *

Last Name *

Phone *

Email *

What model do you require assistance with? *

Where was your Cinderella purchased? *

What best describes the property where the toilet is installed? *

Your toilet is closest town or city? *

Do you have a secondary toilet option while your Cinderella is being serviced? *

Are you currently at the location where the toilet is? *

Briefly describe the error code or what seems to be the problem *

What have you already tried? *

Best way to reach you *

Best time to reach you *

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