Thank you for calling Housing Urban Management. My name is [your name], may I have your name please?
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Please note that we DO NOT need to force them to provide the first and last name at this point. Take down whatever they give you and keep it moving.
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Is caller already in GHL?
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Yes
No
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Select 'No' if there is a phone number without a name or the name is in ALL CAPS. Select 'Yes' if there is a name already associated with the phone.
Name
*
I am the ___
*
Renter
Case Manager
Housing Navigator
Inspector
Scheduler (or admin for Inspector)
Landlord
Other
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First name
*
Last name
[caller's name], what's the best number to reach you at?
Done
DO NOT READ ALOUD!!!
Triple click to highlight phone, ctrl+c to copy then ctrl+v to paste in Phone field
Understood
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Phone
*
Email
Message
*
Inspection Company
*
AMAR
DCHA
DCYPS
GILSON
GWUL
OTHER
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Other inspection company
*
Subject
*
inquiry on a vacant rental
submitted rental app already (and need a status)
already approved for rental (and need updates such as rent reasonableness approval, inspection scheduled or move-in date)
other
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Subject
*
refer a client/tenant to view one or more of our rental availabilities
approval decision on client/tenant who recently applied for a rental
status update on a client/tenant recently approved for a rental
other
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Subject
*
Sales, has vacant rental and needs our tenant placement or other related service
Leasing, wants status on vacant rental already listed with us
Rental verification, tenant is either trying to move or get her kids in a certain school
Provide or request a status on a client/tenant recently approved for a rental
Other
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Subject
*
Schedule inspection
Coordinate access for TODAY's inspection
Other
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Inspection date
*
Tenant name(s)
Rental address
113 Wilmington Pl SE #103 (2BED)
1215 Alabama Ave SE #101 (2BED)
1215 Alabama Ave SE #301 (2BED)
1215 Alabama Ave SE #304 (2BED)
1313 Adams St NE #4 (3BED)
1322 Palmyra Ln (3BED)
1429 22nd St SE #1 (1BED)
1429 22nd St SE #2 (1BED)
1429 22nd St SE #3 (1BED)
1429 22nd St SE #4 (1BED)
1429 22nd St SE #5 (1BED)
1500 Eaton Rd SE #302 (5BED)
1617 F St NE #1 (2BED)
1712 R St SE #1 (3BED)
1712 R St SE #4 (3BED)
173 36th St #3 (2BED)
1947 H St NE (5BED)
2016 Rosedale St NE #1 (2BED)
2026 Fort Davis St SE #101 (4BED)
2046 Fort Davis St SE #201 (1BED)
217 19th St NE #2 (2BED)
2505 12th Pl SE #202 (4BED)
2833 28th St SE #2 (3BED)
2833 28th St SE #3 (2BED)
2833 28th St SE #4 (3BED)
3109 Naylor Rd SE #302 (3BED)
3301 D St SE #4 (2BED)
3878 9th St SE #102 (3BED)
4921 Call Pl SE #301 (2BED)
4930 A St SE #103 (3BED)
4930 A St SE #202 (2BED)
4930 A St SE #203 (3BED)
4930 A St SE #302 (2BED)
4930 A St SE #303 (3BED)
4936 Nash St NE #9 (3BED)
4936 Nash St NE #12 (2BED)
5035 D St SE #103 (2BED)
5035 D St SE #203 (3BED)
5035 D St SE #303 (3BED)
5047 D St SE #103 (3BED)
5047 D St SE #204 (3BED)
5049 D St SE #202 (3BED)
5049 D St SE #203 (3BED)
5100 F St SE #11 (1BED)
5105 F St SE #101 (2BED)
5105 F St SE #104 (2BED)
5109 F St SE #T1 (2BED)
5109 F St SE #201 (2BED)
5109 F St SE #203 (3BED)
5325 Bass Pl SE #2 (2BED)
5325 Bass Pl SE #3 (2BED)
5325 Bass Pl SE #5 (3BED)
5325 Bass Pl SE #7 (2BED)
5325 Bass Pl SE #9 (2BED)
5325 Bass Pl SE #13 (2BED)
5501 Foote St NE #3 (2BED)
6006 Clay St NE #102 (2BED)
61 Rhode Island Ave NE #3 (2BED)
61 Rhode Island Ave NE #21 (3BED)
Other (unit not on picklist)
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Rental address
*
113 Wilmington Pl SE #103 (2BED)
1215 Alabama Ave SE #101 (2BED)
1215 Alabama Ave SE #301 (2BED)
1215 Alabama Ave SE #304 (2BED)
1313 Adams St NE #4 (3BED)
1322 Palmyra Ln (3BED)
1429 22nd St SE #1 (1BED)
1429 22nd St SE #2 (1BED)
1429 22nd St SE #3 (1BED)
1429 22nd St SE #4 (1BED)
1429 22nd St SE #5 (1BED)
1500 Eaton Rd SE #302 (5BED)
1617 F St NE #1 (2BED)
173 36th St #3 (2BED)
1712 R St SE #1 (3BED)
1712 R St SE #4 (3BED)
1947 H St NE (5BED)
2016 Rosedale St NE #1 (2BED)
2046 Fort Davis St SE #201 (1BED)
217 19th St NE #2 (2BED)
2505 12th Pl SE #202 (4BED)
2833 28th St SE #2 (3BED)
2833 28th St SE #3 (3BED)
2833 28th St SE #4 (3BED)
3109 Naylor Rd SE #302 (3BED)
3301 D St SE #4 (2BED)
3878 9th St SE #102 (3BED)
4921 Call Pl SE #301 (2BED)
4930 A St SE #103 (3BED)
4930 A St SE #202 (2BED)
4930 A St SE #203 (3BED)
4930 A St SE #302 (2BED)
4930 A St SE #303 (3BED)
4936 Nash St NE #9 (3BED)
5035 D St SE #103 (2BED)
5035 D St SE #203 (3BED)
5035 D St SE #303 (3BED)
5047 D St SE #204 (3BED)
5049 D St SE #202 (3BED)
5049 D St SE #203 (3BED)
5049 D St SE #302 (3BED)
5105 F St SE #101 (2BED)
5105 F St SE #104 (2BED)
5109 F St SE #T1 (2BED)
5109 F St SE #201 (2BED)
5109 F St SE #203 (3BED)
5100 F St SE #11 (1BED)
5325 Bass Pl SE #2 (2BED)
5325 Bass Pl SE #3 (2BED)
5501 Foote St NE #3 (2BED)
5325 Bass Pl SE #7 (2BED)
5325 Bass Pl SE #5 (3BED)
5325 Bass Pl SE #9 (2BED)
5325 Bass Pl SE #13 (2BED)
6006 Clay St NE #102 (2BED)
61 Rhode Island Ave NE #3 (2BED)
61 Rhode Island Ave NE #21 (3BED)
Other
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Rental address
*
1313 Adams St NE #1
1313 Adams St NE #3
1916 West Virginia Ave NE #1
1916 West Virginia Ave NE #2
1947 H St NE
2008 Rosedale St NE #1
2008 Rosedale St NE #2
2008 Rosedale St NE #3
2017 Lawrence St NE
222 Webster St NE #2
2505 12th Pl SE #202
2829 28th St SE #4
2833 28th St SE #3
2833 28th St SE #4
3109 Naylor Rd SE #301
3878 9th St SE #102
5506 4th St NW
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Do you want to set an exact time for this inspection, or is a time window better for you?
*
precise time
time window
other (will confirm time the day of inspection)
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Inspection appointment time
*
9:00am
9:30am
10:00am
10:30am
11:00am
11:30am
12:00pm
12:30pm
1:00pm
1:30pm
2:00pm
2:30pm
3:00pm
3:30pm
4:00pm
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Can you give me the inspector's contact info?
*
Yes
Not now, but I will send it later
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Inspector name
*
Inspector phone
*
How many bedrooms are you looking for?
*
1
2
3
4
5
6
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How will the rent be paid?
*
If the rent is not being subsidized, then select Market.
Unknown
Market
Rapid Rehousing
RISE
RISE Plus
Voucher
Permanent Supportive Housing (PSH)
Targeted Affordable Housing (TAH)
CareerMap
Inclusionary Zoning (IZ)
Other
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Other funding type
*
How many bedrooms are listed on the top right side of your voucher?
What is the actual number listed on your voucher?
1
2
3
4
5
6
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Are you working with a Case Manager?
*
Yes
No
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Case Manager name
*
Case Manager mobile
Case Manager email
Staff
*
Alexis
Carmella
Chris
DCYPS
Kriz
Lukas
MacKenzie
Marlon
Mike K
Mylene
Nadia
Sydni
Other
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Was this submission done as a result of an email in
[email protected]
that was not in GHL?
*
Yes
No
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Phoneburner lead type
*
Hot
Warm
Cold
DND
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[Caller's name] I will make sure this message gets handed over to the right person and someone will be in touch with you shortly.
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Thank you for calling Housing Urban Management, have a great day!
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