Thank you for calling Housing Urban Management. My name is [your name], may I have your name please?

DONE

Please note that we DO NOT need to force them to provide the first and last name at this point. Take down whatever they give you and keep it moving.

Is caller already in GHL? *

Yes
No
No elements found. Consider changing the search query.
List is empty.

Select 'No' if there is a phone number without a name or the name is in ALL CAPS. Select 'Yes' if there is a name already associated with the phone.

Name *

I am the ___ *

Renter
Case Manager
Housing Navigator
Inspector
Scheduler (or admin for Inspector)
Landlord
Other
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First name *

Last name

[caller's name], what's the best number to reach you at?

Done

DO NOT READ ALOUD!!!

Triple click to highlight phone, ctrl+c to copy then ctrl+v to paste in Phone field

Understood
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Phone *

Message *

Inspection Company *

AMAR
DCHA
DCYPS
GILSON
GWUL
OTHER
No elements found. Consider changing the search query.
List is empty.

Other inspection company *

Subject *

inquiry on a vacant rental
submitted rental app already (and need a status)
already approved for rental (and need updates such as rent reasonableness approval, inspection scheduled or move-in date)
other
No elements found. Consider changing the search query.
List is empty.

Subject *

refer a client/tenant to view one or more of our rental availabilities
approval decision on client/tenant who recently applied for a rental
status update on a client/tenant recently approved for a rental
other
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List is empty.

Subject *

Sales, has vacant rental and needs our tenant placement or other related service
Leasing, wants status on vacant rental already listed with us
Rental verification, tenant is either trying to move or get her kids in a certain school
Other
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List is empty.

Subject *

Schedule inspection
Coordinate access for TODAY's inspection
Other
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Inspection date *

Tenant name(s)

Rental address

61 Rhode Island Ave NE #1A (1BED)
61 Rhode Island Ave NE #1C (0BED)
225 43rd Rd NE (2BED)
350 U St NE #104 (1BED)
445 20th Street NE (2BED)
633 21st St NE #41 (2BED)
633 21st St NE #43 (0BED)
837 19th St NE #2
1144 Oates St NE #1 (2BED)
1313 Adams St NE #4 (1BED)
1349 Kenyon St NW #B8 (0)
1349 Kenyon St NW #B9 (0)
1721 T St SE #101 (1BED)
1721 T St SE #203 (1BED)
1721 T St SE #204 (2BED)
1721 T St SE #205 (1BED)
1721 T St SE #304 (2BED)
1721 T St SE #305 (1BED)
1721 T St SE #307 (1BED)
1835 Marion Barry Ave SE #101 (3BED)
1835 Marion Barry Ave SE #202 (3BED)
1835 Marion Barry Ave SE #301 (3BED)
1837 Marion Barry Ave SE #101 (2BED)
1837 Marion Barry Ave SE #202 (3BED)
1837 Marion Barry Ave SE #303 (3BED)
1907 18th St SE #9 (3BED)
2008 Rosedale St NE #1 (2BED)
2016 Rosedale St #4 (2BED)
2026 Fort Davis St SE #101 (4BED)
2501 12th Pl SE #102 (3BED)
2501 12th Pl SE #104 (3BED)
2501 12th Pl SE #201 (3BED)
2656 15th St NW #C4 (1BED)
2810 5th St SE #B2 (3BED)
2829 28th SE St #3 (3BED)
2833 28th St SE #2 (3BED)
2833 28th St SE #3 (2BED)
2833 28th St SE #4 (3BED)
3016 30th St SE #2 (3BED)
3042 Stanton Rd SE #101 (1BED)
3050 Stanton Rd SE #2A (1BED)
3066 Stanton Rd SE #101 (1BED)
3066 Stanton Rd SE #102 (2BED)
3066 Stanton Rd SE #301 (1BED)
3082 Stanton Rd SE #304 (1BED)
3090 Stanton Rd SE #1A (2BED)
3096 Stanton Rd SE #1A (2BED)
3096 Stanton Rd SE #2A (1BED)
3096 Stanton Rd SE #104 (1BED)
4021 3rd St SE #2 (1BED)
4021 3rd St SE #3 (1BED)
4917 1st St NW #4 (2BED)
4921 Call Pl SE #301 (2BED)
5000 A St. SE #306 (1BED)
5047 D St SE #103 (3BED)
5109 F St SE #T4 (2BED)
5120 Astor Pl SE #101 (1BED)
5120 Astor Pl SE #203 (2BED)
5120 Astor Pl SE #204 (1BED)
5120 Astor Pl SE #302 (2BED)
5501 Foote St NE #1 (2BED)
5501 Foote St NE #3 (2BED)
5501 Foote St NE #5 (2BED)
Other (unit not on picklist)
No elements found. Consider changing the search query.
List is empty.

Rental address *

1144 Oates St NE #1 (2BED)
1313 Adams St NE #3 (1BED)
1721 T St SE #101 (1BED)
1721 T St SE #203 (1BED)
1721 T St SE #204 (2BED)
1721 T St SE #205 (1BED)
1721 T St SE #303 (1BED)
1721 T St SE #304 (2BED)
1721 T St SE #305 (1BED)
1721 T St SE #307 (1BED)
1837 Marion Barry Ave SE #101 (2BED)
1837 Marion Barry Ave SE #202 (3BED)
1837 Marion Barry Ave SE #303 (3BED)
2008 Rosedale St NE #1 (2BED)
2656 15th St NW #C4 (1BED)
2833 28th St SE #2 (3BED)
2833 28th St SE #3 (2BED)
2833 28th St SE #4 (3BED)
3042 Stanton Rd SE #101 (1BED)
3050 Stanton Rd SE #2A (1BED)
3066 Stanton Rd SE #101 (1BED)
3066 Stanton Rd SE #102 (2BED)
3066 Stanton Rd SE #301 (1BED)
3082 Stanton Rd SE #304 (1BED)
3090 Stanton Rd SE #1A (2BED)
3096 Stanton Rd SE #104 (1BED)
3096 Stanton Rd SE #1A (2BED)
3096 Stanton Rd SE #2A (1BED)
4021 3rd St SE #2 (2BED)
4021 3rd St SE #3 (2BED)
4921 Call Pl SE #301 (2BED)
5501 Foote St NE #1 (2BED)
5501 Foote St NE #3 (2BED)
61 Rhode Island Ave NE #1A (1BED)
61 Rhode Island Ave NE #1C (0BED)
633 21st St NE #43 (0BED)
633 21st St NE Penthouse 1 (1BED)
Other
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List is empty.

Do you want to set an exact time for this inspection, or is a time window better for you? *

precise time
time window
other (will confirm time the day of inspection)
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Inspection appointment time *

9:00am
9:30am
10:00am
10:30am
11:00am
11:30am
12:00pm
12:30pm
1:00pm
1:30pm
2:00pm
2:30pm
3:00pm
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Inspection time range *

9:00am-12:00pm
12:00pm-3:00pm
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Can you give me the inspector's contact info? *

Yes
Not now, but I will send it later
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Inspector name *

Inspector phone *

How many bedrooms are you looking for? *

1
2
3
4
5
6
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How will the rent be paid? *

If the rent is not being subsidized, then select Market.

Unknown
Market
Rapid Rehousing
RISE
RISE Plus
Voucher
Permanent Supportive Housing (PSH)
Targeted Affordable Housing (TAH)
CareerMap
Inclusionary Zoning (IZ)
Other
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Other funding type *

How many bedrooms are listed on the top right side of your voucher?

What is the actual number listed on your voucher?

1
2
3
4
5
6
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Staff *

Alexis
Carmella
DCYPS
Kriz
Lukas
MacKenzie
Marlon
Mike K
Mylene
Nadia
Sydni
Other
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[Caller's name] I will make sure this message gets handed over to the right person and someone will be in touch with you shortly.

READ

Thank you for calling Housing Urban Management, have a great day!