Terms of Service

1. Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

Language Notice:

Please be aware that you may or may not receive a cleaner who speaks little to no English. Please contact customer support if you need further assistance.

Service Policy

1.Booking Service: Clients can schedule services via phone, email, or through our online booking system.

2.Availability: While we strive to accommodate preferred dates and times, scheduling is subject to availability and may be adjusted from time to time to fit both cleaners and clients.

3.Payment: Payment is due upon completion of the service. We accept payment by credit or debit card only. Cash payments are accepted at our discretion. An authorization hold will be placed on your card the day before your clean. This is NOT a charge. If this hold fails, you will be notified so it can be rectified before the cleaner is sent out. If a cleaning service is booked for an incorrect number of bedrooms and/or bathrooms or incorrect house information was given, the company will contact you to adjust the booking fee. If cleaners are asked to clean additional areas during a clean your total may be adjusted. It is your responsibility to make payment for services provided by or fees owed to Jamrock Cleaning. Failure to do so may result in legal actions.

4.Price: We reserve the right to evaluate and adjust cleaning prices each year to stay in line with inflation. You will be notified in advance. All cleaning services are subject to tax.

5.Cancellation/Rescheduling: As cleaners reserve a dedicated time for your appointment, any rescheduling or cancellation requests must be submitted before 12:00am the day prior to your scheduled service. This allows us time to try to fill that now-empty slot in our schedule. Otherwise, a $30 fee for recurring clients and a $50 fee for one-time clients will be incurred. Each recurring client receives 2 free late cancellations per year. This fee also applies if the cleaner cannot access your home on the appointment day. We will attempt to contact you via text, phone, and/or email before we cancel that booking.

6.Cleaner's Arrival: Cleaners have a 1-hour arrival window. Due to factors such as traffic, parking, and equipment setup, the exact arrival time cannot be guaranteed. You will be informed of any adjustments. In addition, cleaners sometimes complete their previous clean sooner than expected and may arrive at your clean up to an hour before scheduled. We will always reach out to inform you before their arrival.

7.Property Access: Clients are responsible for providing access to the property at the agreed-upon time. Alternate access arrangements must be made if the client is unavailable. Clients can leave key under flowerpot, mailbox, etc.

8.Service Execution: Cleaners do not provide wet wiping of light bulbs, upholstery cleaning, chandeliers, removal of biohazards (e.g., insects, human or animal waste, black mold), large furniture moving, or large-scale trash disposal. Cleaners do not perform cleaning at elevated heights based on insurance restrictions. They may only use stepladders. Cleaners cannot provide cleaning without running water and electricity. Dishes are considered an add-on service with an additional cost. If you did not select dishes as an add-on we will remove dishes to clean the sink then repack the items in the sink or packed in the dishwasher. We do not provide dish and laundry soap or bin bags nor do we provide large scale garbage/junk removal. While we strive to let all cleans range between 3 to 5 hours cleaning time is ultimately dependent on the state of your home on the day of your clean. Cleaning may take a longer or shorter time. Your cleaner may be a native Spanish speaker with minimal English. We expect cleaners to be treated with kindness and respect during any cleaning session as they return the same kindness and respect.

9.Supplies and Equipment: Our team provides their cleaning supplies and equipment. Specific product requests can be accommodated with prior notice; however, you may be asked to provide these items. Our cleaners will use your toilet brush, dish sponge, etc to minimize spreading germs.

10.After Cleaning: In the event that you are not satisfied with the service, you have twenty-four (24) hours after the cleaning ended to reach out with any issues. Outside of this twenty-four (24)-hour timeframe is up to the company's discretion. The company will offer a re-clean of the areas that were missed within a five (5)-day window from the date of the re-clean request. For minor issues, we will provide a proportionate discount. If you do not respond to the re-clean and/or discount offers within three (3) days, we will consider them declined and process the charge.

11.Client Responsibilities - Communication: Clear communication regarding cleaning requirements, special instructions, or areas of focus is crucial for satisfactory service delivery.

12.Client Responsibilities - Property Conditions: Clients should inform us of any delicate or special items that require particular care during cleaning, such as tables with a broken leg or a bathroom sink being loose. We recommend safely storing high-value or sentimental items before cleaning to prevent damage or loss. While we exercise caution during cleaning, we cannot be held responsible for pre-existing damages or unforeseen circumstances during service delivery. Cleaners reserve the right to omit cleaning areas that cannot be properly cleaned due to excessive clutter, fear an item might break or biohazard risks. All surfaces, such as wood and marble, are assumed to be properly sealed at the time of cleaning and not susceptible to common cleaning products. It is the client's responsibility to inform the company and cleaners of any delicate surface such as marble, granite and natural stone to ensure that cleaners use the correct products for each surface.

13.After Clean: We will send you a text message after your appointment to check if you are satisfied with the results. Also, you can always call, text, or email us to report any issues.

14.Confidentiality: Client information is kept strictly confidential as outlined in our privacy policy, which can be viewed by navigating to our website jamrockcleaning.com, click on the privacy policy at the bottom of the page. Full terms of service can also be found here. By using our service, you agree to have promotional images of your home taken for the company to use on their social platforms. These images will not show any personal or identifying information, they are strictly to show before and after results of our work such as a shower, sink, messy kids room, etc. If you do not wish to have pictures of your home taken please let us know in writing. You may email us at [email protected].

15.Feedback: We encourage clients to provide feedback to help us improve our services. Feel free to reach out to us with any concern or remarks about your clean.

16.Updates: This policy may undergo occasional updates.

17.Carpet Shampooing Policy: At Jamrock Cleaning, our carpet shampooing service is intended for general surface cleaning and freshening. It may help reduce light dirt and improve the overall appearance of your carpets, but stain removal is not guaranteed

18.Appliance Movement Policy: For insurance reasons, our cleaners are not permitted to move large appliances such as refrigerators and ovens. However, if you choose to move these appliances yourself ahead of time, we will gladly clean the areas behind and underneath them.

19.Use of Customer-Supplied Products: If you prefer to provide your own cleaning products for use during your service, we are happy to accommodate that request when possible. However, please note that providing your own products does not reduce the overall cost of the service.

20.Bunk Bed Policy: For safety and insurance reasons, we do not make the top bunk of any bunk bed during cleanings.

21.Card on File Required for Confirmation: To make sure everything is fully confirmed, we kindly ask that you add your card information to your account before the day of your cleaning. A card must be on file for the booking to be 100% confirmed and for the cleaners to be dispatched.

22.Key Handling & Access Policy: For security and liability reasons, customers should not give their house key directly to cleaners without prior approval from Jamrock Cleaning. If a key is handed off to a cleaner without our knowledge, Jamrock Cleaning cannot take responsibility for any issues that may arise. In such cases, responsibility will fall on the individual cleaner. If you will not be home at the time of your scheduled cleaning, we recommend leaving the key in a secure and accessible location outside the home. For example, you can place it under a mat, behind a flowerpot, or in another safe spot near the entrance. Please be sure to notify us in advance of the exact location so we can inform the cleaning team accordingly. For cleanings where a key is left for access, customers must leave only the exact key needed to enter the home or unit.

23.Bed-Making Policy: Our team will make beds neatly and to a professional standard. However, we do not make beds to a perfectionist standard, as this often requires extensive time and specialized techniques.

24.By booking our services, clients acknowledge and agree to comply with the terms outlined in this policy.

For deep-set stains, odor treatment, or specialty restoration, we recommend contacting a certified professional carpet cleaning company for more advanced care.

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For any inquiries or further clarification, please reach out to us at your convenience.

By booking our services, clients acknowledge and agree to comply with the terms outlined in this policy.

For any inquiries or further clarification, please reach out to us at your convenience.

Contact Us - 513-666-1089 |[email protected]