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We do not take manual appointments over social media or over whatsapp etc. All appointments are bookable instantly online and a booking fee of £30 is payable to secure your appointment. All booking fees (previously known as a deposit) are NON REFUNDABLE regardless of the situation once booked. They are transferable but this must be done 48 hours BEFORE your appt.

With a 48hrs notice or more you can transfer your deposit to another time/day online through your original booking email by pressing the reschedule link. Again, you must do this with 48-hours notice. Failure to do this will mean the reschedule link won't be accessible, your booking fee is retained and you must rebook using the online system, paying a new booking fee.

late cancellations after 48hrs notice will be subject to your booking fee being retained and you must rebook using the online system, paying a new booking fee. This includes, but is not exclusive to, illness, last minute childcare issues, traffic that is going to make you late meaning your appointment will be cancelled or car malfunctions.

If you ’no show’ you will be blocked from booking with us again unless your original appointment is paid to cover our lost time and costs. If you do not book within the time frame for your Botox Top Up (21 days MAX) you will forefit your top up to prevent toxin resistance. We reccomend always having a top up within 10-14 days for the best longest lasting results unless you want a really subtle result.

STRICTLY NO UNDER 18s WILL BE ALLOWED INTO THE CLINIC THIS IS NOT NEGOTIABLE IF YOU ARRIVE WITH A CHILD YOU WILL BE ASKED TO REBOOK AND WILL LOSE YOUR ORIGINAL BOOKING FEE. THIS IS FOR THE PROTECTION OF YOUR CHILD IT IS NOT SAFE AND IS NOT THE JOB OF ANY HERTFORDSHIRE AESTHETICS EMPLOYEE TO LOOK AFTER YOUR CHILD. Please take this time for you and enjoy the break this is in place for your childs safety

If you are more than 5 MINS LATE YOUR TREATMENT WILL NOT GO AHEAD. I will not rush anyones appointment it is not medically safe to do so, likewise I will not make other clients wait unnecessarily. Please plan your journey and leave plenty of time. Please be aware your appointment time that is listed on your booking form/the website is not the time it will take to do your appointment. Please allow up to 30 to 45 minutes for your appointment, consultation, sitting and I numbing which will be done in the wait room if needed and any questions you may have.

Thank you for agreeing to these when booking and your understanding that these must be enforced.