Breakage & Damage Report

We sincerely apologize for the damage to your item.

To assist with our internal review and insurance reporting, please provide a detailed and accurate description of the incident. Your account will help us address the matter appropriately and take corrective action. Thank you for your cooperation.

Service Date *

Customer First Name *

Customer Last Name *

Email *

Please enter the email address associated with your Gmaids account.

Name of the cleaner who serviced your home:

If unsure, you can leave this field blank.

How did you find out? *

The cleaner advised about the incident

The Gmaids office reached out and advised about the incident

No one has reached out and I just found the broken item

Description of the Damaged Item: *

Please include brand, model (if applicable), material, size, color, etc.

Description of the Incident: *

Please describe what happened, when you discovered it, and any relevant details.

Estimated Replacement Value ($): *

Provide the approximate cost to replace the item with a similar or identical one.

Please provide a link or screenshot (upload below) showing the value/replacement cost of the item. *

Preferred Resolution:

Please let us know how you would like to proceed with this claim. Options may include a partial refund, cleaning credit, or other suggestions you feel are fair.

Supporting Photos or Documents (if available/applicable): *

*Once the form is received, our Customer Support team will reach out.

In need of further assistance? Call or text us at 214-997-6918.