We appreciate you choosing and trusting us and will do our absolute best to provide you with great solutions for many years to come. To ensure we provide you and all our valued clients with the best possible care, it is important that you understand and agree that the following is essential for us:
Please be on time: all clients are required to arrive ready to commence their appointment on time. We promise that we will do our best not to keep you waiting as well.
Bookings in advance: at the end on your initial consultation, your Optometrist will clearly outline the treatment plan that will see you achieve your goals in the shortest possible time. If this includes future appointments, we will ask you to book these for at least 2 weeks in advance today. We do this because we are booked up well in advance and we want you to secure your most convenient times to prevent disruption to your treatment, and to help us ensure we achieve the results you deserve.
Payment: For all private clients, fees are to be paid at the time of consultation. Workers Compensation and CTP client invoices are sent directly to the insurer. If your claim is rejected for any reason, all invoices become your responsibility.
Cancellations: as we are a busy practice, please understand that failure to attend your scheduled appointment not only disrupts your treatment but also takes the spot of another client who could have attended in your place. If you are unable to attend a scheduled appointment you MUST give us 48 hours’ notice – otherwise a cancellation fee of $50.00 will be payable prior to your next appointment.
If your treatment is being funded by Workers Compensation of CTP insurance, you will be personally liable to pay our cancellation fee at your next appointment. We are not allowed to invoice the insurer for non-attended appointments. If a second appointment is not attended, or cancelled with less than 24 hours’ notice, you will be personally liable to pay the full consultation fee for your missed appointment. This is to be paid prior to your treatment being continued. We will be obliged to notify the insurer that you have been non-compliant with the treatment plan that has been established for you. The insurer may choose to reconsider their obligations to fund further treatment.
Communication About You: it is imperative that we communicate appropriately with relevant professionals to optimise your clinical outcome. This may include your general practitioner, specialist, or other allied health professional. If your eye injury is covered by workers compensation or third-party insurance, the system requires us to communicate with these people, and your employer, insurer, and rehabilitation provider. Our policy is to send you a copy of any letters that we send regarding you. However, we need your consent to communicate about you. Please provide your written consent for us to communicate with these parties that we believe should be informed about our management of your eyes by signing below. You may revoke your consent at any time.
Communication With You: privacy laws require us to have your consent to communicate with you outside of your appointment times here with us. It is necessary for us to have this consent to send you appointment reminders, email your management plans, email you any letters we may send regarding you, ask about your progress and keep you up to date with us. Please provide your consent so that we can provide you with the highest level of service that we can. Please also note that you can require a copy of your treatment records at any time.