PURFORMULA'S Return Policy
Thank you for shopping with PURFORMULALS! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we're happy to offer returns and exchanges under the following conditions:
You may return most items within 30 days from the date of purchase for a full refund or exchange, provided the item is unused, in original condition, and in its original packaging.
Non-returnable items: The following items cannot be returned (if rules above are not follow):
g&h™ Protect Bar Soap
Glister™ Multi-Action Toothpaste
A receipt or proof of purchase is required for all returns and exchanges.
To initiate a return, please contact our customer service team at +1 866-504-4793. Please include your order number, name, and details about the item(s) being returned.
For online orders, return instructions and a return label (if applicable) will be provided.
Refunds will be issued to the original payment method, and may take 4-6 business days to process.
You may also exchange the item for something of equal value or receive store credit if you prefer.
PURFORMULA'S is not responsible for the cost of return shipping. Refund for label maybe arranged upon eligible returns.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 in value.
If your item arrives damaged or defective, please contact us within 10 days of receiving your order. Please provide a return shipping label and we will issue a full refund or replacement.
A 15% restocking fee may apply for certain returns, which are subject to inspection upon return.
For any questions or concerns regarding returns, please reach out to our customer service team at:
Toll-free: +1 866-504-4793