Note: If a caller mentions needing emergency care, state the following:
"If you think you’re having a medical emergency, please hang up and dial 911, or your local emergency number now. We are unable to provide emergency care." Note in details section of intake form: Advised 911 per emergency script; caller acknowledged/declined.
"Thank you for calling Pompano Beach Chiropractic Clinic, this is {name}, how can I help you?"
"We appreciate you taking the time to share this information with us. I have sent this information to the medical team, and they will reach back out within {see callback expectations} to schedule your appointment."
"Is there anything else I can do for you today?"
"Thank you again for calling Lighthouse Medical Center, have a great day!"
Callback Expectations:
Sunday - Thursday: Within 24 Hours
Friday & Saturday: Next Business Day