Note: If a caller mentions needing emergency care, state the following:
"If you think you’re having a medical emergency, please hang up and dial 911, or your local emergency number now. We are unable to provide emergency care." Note in details section of intake form: Advised 911 per emergency script; caller acknowledged/declined.
"Thank you for calling Simply Health Integrated Medical, this is {name}, how can I help you?"
"We appreciate you taking the time to share this information with us. I have sent this information to the medical team, and they will reach back out within {see callback expectations}."
Callback Expectations:
Monday - Thursday 10AM - 6PM: As soon as possible
Afterhours, Weekends, & Holidays: Next business day