Terms and Conditions

Please Read Below

OBMHub Terms and Conditions

Welcome to OBMHub. By subscribing to our services, you agree to the terms outlined below. Please read this document carefully. It includes conditions for all users, and specific terms for Social Media + Email Management (Consistent Connect), and Project Delivery services.

GENERAL TERMS

(Applies to All Users)

No Refund Policy

  • All payments are non-refundable.

  • Free setup waives the $500 setup fee, and locks you into a 12-month minimum commitment.

  • Early termination requires payment of the $500 fee.

Consumables & Usage-Based Charges

The platform may incur usage-based fees (e.g., email sends/verification, phone numbers, call minutes, SMS segments, AI usage).

Add-On Features: If you enable or use add-on features such as AI Employee, WhatsApp, Online Listings, or WordPress integrations, you may incur additional usage-based charges. These charges vary based on the specific feature and your level of usage.

SMS & Phone Services: SMS, phone numbers, and call services are billed through connected third-party providers (external providers). You are responsible for all fees incurred with those providers.

You are responsible for all usage incurred under your account.

Email Verification & Deliverability

To help protect your sending domain and improve overall email deliverability, OBMHub automatically verifies the email address of each contact the first time you send them an email.

This helps prevent sending to invalid, outdated, or mistyped addresses that can cause hard bounces, spam complaints, or damage to your domain reputation.

Email Sending: Email sending is billed at AUD 0.000709 per email (approximately AUD 0.71 per 1,000 emails).

Verification Cost: Each verification incurs a charge of AUD 0.002625 per email (approximately AUD 2.63 per 1,000 verifications).

Billing: Charges are automatically deducted from your account wallet or billed to your payment method as they occur, with automatic top-ups in USD $10 increments when your wallet balance drops below the minimum threshold.

One-Time Check: Each contact email address is verified only once; verified contacts are not rechecked unless re-imported or edited.

Disable Option: You may disable automatic verification at any time in your Business Settings. However, disabling verification increases your risk of high bounce rates and domain suspension.

Responsibility: You are solely responsible for maintaining clean email lists, complying with all applicable laws and regulations (including the Australian Spam Act 2003, CAN-SPAM Act 2003, and GDPR/PECR where applicable), and protecting your domain reputation.

No Guarantee: OBMHub does not guarantee inbox placement, open rates, or specific deliverability results, as these depend on your content, frequency, domain history, and audience engagement.

Suspension Risk: If your campaigns generate a high volume of bounced or spam-reported emails, your branded sending domain may be temporarily suspended and switched to the OBMHub default domain until your list is cleaned and verified.

Example: If you send 10,000 emails to new contacts, approximately 10,000 verifications may occur at a cost of around AUD 26.25. If verification identifies many invalid addresses, those emails will be automatically blocked from sending to protect your domain reputation.

This verification process safeguards your sending performance and ensures compliance with best-practice standards across all OBMHub email systems.


Cancellation

  • Cancel anytime via email: [email protected].

  • Access to the platform and all content is revoked upon cancellation.

  • No content retention or recovery is permitted.

Dishonour & Late Fees

  • Failed payments will incur a $20 dishonour fee.

  • Late payments may lead to account suspension and loss of access.

Account Suspension & Termination

  • Accounts with outstanding fees will be suspended.

  • All content will be permanently deleted if the account is closed.

Financial Responsibility

  • It is your responsibility to ensure payments are successful.

  • Outstanding fees will be sent to debt collection, with all costs at your expense.

  • Our support team is unable to process any financial requests. 

Support

  • Four onboarding calls (up to 1 hour each) are included as part of your plan via a support team. (No-shows for onboarding forfeit that session)

  • Live Chat, Help Centre, and Video Tutorials are available.

  • Additional services require a quote.

Correspondence (Please use these first: live chat, help center and video tutorials)

  • All communication must be from the account holder's registered email.

  • Contact us at [email protected]

  • Allow for a 72 hour response. 

Bonuses for All Active Users

  • LIVE  Marketing Masterclasses: Usually Mondays, 1–2 PM QLD via Zoom

  • VIP Facebook Community Group: Join Here

  • Online Courses & Tutorials: Login details sent post-subscription. Access via OBMHub.com members login.

  • Recordings of All Masterclasses: (Found in the VIP Facebook Group)

Platform Usage & Security

  • Users must keep login credentials confidential.

  • Log in at OBMHub Platform

  • The email you create the subaccount with, is the email set up for sending and receiving emails. 

Modifications to Services

  • OBMHub may modify or discontinue features with or without notice.

Limitation of Liability

  • OBMHub is not liable for indirect or consequential losses.

  • We are not responsible for technical issues beyond our control.

OBMHub provides powerful tools for your business growth. Clients are encouraged to:

  • Use the social media scheduler for posting additional content and reviewing content.

  • Get people off social media and into an email list. You can email your database from OBMHub. 

  • Proactively explore OBMHub features, such as forms, funnels, landing pages, CRM, and the membership area

CONSISTENT CONNECT: SOCIAL

MEDIA & EMAIL MANAGEMENT

Includes:

  • 3–5 social media posts per week - as agreed (e.g., Facebook, Instagram, Google, LinkedIn, etc.)

  • One reel/week when video is provided - if agreed on

  • Email newsletter/s as agreed

  • Quarterly strategy session (Book appointment via the email sent quarterly) 

  • Access and use of OBMHub tools (scheduler, CRM, email, landing pages, course creator)

Commitment:

  • Minimum 12-month term

  • After 12 months, moves to month-to-month

Client Responsibilities:

  • Complete onboarding form correctly (allow 1 hour)

  • Respond to communications within 72 hours

  • Maintain respectful and timely communication

  • Ensure funds are available for billing

  • Upload brand assets (20–30 images/videos) into OBMHub media folder

  • Attend onboarding and strategy calls (missed calls will not be made up)

  • Use OBMHub scheduler

  • Edit or comment on the marketing one sheet, THEN please email us as APPROVED

Additional Services:

  • Setup of funnels, CRM, automations, lead magnets, etc. available upon request and quoted separately

Communication:

  • Content managers communicate via [email protected] . Your SMM (Brooke) and E (Iane) manager will email you as needed. Your strategy, content and project management is managed by Chantal.

Disclaimer:

  • OBMHub is not liable for delays due to client-side non-responsiveness

  • Social media results vary and are not guaranteed

  • Technical Issues: While we strive to provide a seamless service, technical issues may arise that are outside of our control. We are not liable for delays or interruptions caused by these issues.

  • Effort and Accuracy: We aim to represent your brand and voice as accurately as possible. However, we rely on your feedback and input to refine and align our management with your expectations.

  • Best Effort Policy: Our team is committed to delivering high-quality service. However, social media results can vary due to factors such as market trends, algorithms, and audience engagement, which are beyond our control.

PROJECT DELIVERY:

DONE-FOR-YOU SERVICES

Includes:

  • Websites

  • Funnels

  • CRM builds

  • Lead magnets

  • Automations

Payment:

  • Paid in full upfront unless a payment plan is arranged

  • Missed payment = asset revocation and debt recovery

Timeline:

  • 4–6 weeks typical turnaround, dependent on timely input from client

  • Delays caused by client will extend timeline

Edits:

  • Two rounds of edits allowed 

  • Must be submitted in dot-point format, in a single email, to [email protected] 

  • After the 2 edits, clients will be offboarded and given a one sheet with all their deliverables / information

Calls:

  • Book OBMHub onboarding calls as recommended

TERMINATION

Subscription & Consistent Connect:

  • After 12 months, terminate with 30 days’ email notice

  • Immediate termination applies for non-payment or abuse

  • Outstanding balances will be sent to collections

ACCOUNT TRANSFER

If you wish to transfer your OBMHub account to another GoHighLevel platform or provider, a $497 AUD Transfer Fee applies.

The transfer fee applies to both account transfers and snapshot transfers.

The fee must be paid in full before the transfer is processed.

Transfers must be requested before cancelling your account, as once your account is deleted, all data and content are permanently removed and cannot be recovered.

AFFILIATE PROGRAM


We welcome affiliates who wish to promote OBMHub.

If you’d like to become an affiliate, please email [email protected] to request access.


Approved affiliates will receive 10% recurring commission on active subscriptions for the $147 Pro Plan, paid for as long as the referred customer remains subscribed.


Affiliates are responsible for using their unique tracking link provided in the affiliate portal

SHOULD OBMHUB CEASE TRADING

Because OBMHub runs on GoHighLevel as a sub-account structure, one of our core commitments is that you’re neverheld hostage to the platform or to us as the provider. In the unlikely event that OBM/OBMHub were to cease trading or enter a dispute with GHL, our provisions are:

  • You retain full ownership of your data and assets (contacts, pipelines, funnels, automations, pages, etc.).

  • We would notify all customers as early as possible, outline the situation clearly, and provide a transition timeline.

  • We would  transfer your full sub-account to either:

    • another GHL agency of your choice, or

    • your own direct GoHighLevel account.

  • Our standard $500 GHL transfer fee would be waived in this circumstance, so there’s no financial barrier to you moving.

In other words, even though you’re technically a sub-account under our agency, you are not “locked in” – you keep control of your CRM and marketing assets, and we’ll actively help you land safely elsewhere if anything ever changed on our side.

UPDATES TO TERMS

These terms may be updated at any time. Clients will be notified via email and updates will take immediate effect.

By continuing to use OBMHub services, you confirm you have read, understood, and agreed to these terms and conditions.