CLIENT COACHING AGREEMENT

Revised 2026

This Client Coaching Agreement (the “Agreement”) sets forth the terms of the relationship between Healing Families, LLC, a Florida limited liability company (the “Company”), and the individual whose name appears in the signature block below (the “Client”).

WHEREAS, the Company provides coaching and educational services for personal development;

WHEREAS, Client desires to engage the Company to provide such services;

WHEREAS, the Parties desire to enter into this Agreement to establish the terms and conditions governing Client’s participation in the Company’s coaching services (the “Services”).

NOW, THEREFORE, in consideration of the mutual promises contained herein, the Parties agree as follows:

Commercial Consideration

Fees.
Fees for services are determined at the time of purchase or enrollment and may vary depending on the product, program, or service selected. All fees are agreed upon prior to the commencement of services.

Travel and Additional Expenses.
If any Healing Families, LLC representative is required to travel to an event or location outside of Orlando, Florida for in-person engagement, the Client agrees to reimburse Healing Families, LLC for all reasonable and necessary expenses incurred, including but not limited to airfare, lodging, ground transportation, and meals.

All such expenses must be approved by the Client in advance and in writing. Unless otherwise agreed, reimbursement shall be due upon receipt of invoice from Healing Families, LLC.

Obligations

CLIENT’s Obligations

Communication and Participation.
CLIENT agrees to actively participate in coaching sessions and to cooperate with HEALING FAMILIES, LLC by providing accurate, complete, and timely information as reasonably requested.

CLIENT acknowledges that the effectiveness of coaching services depends on CLIENT’s level of engagement, honesty, and willingness to participate, and that CLIENT is solely responsible for their actions, decisions, and results.

HEALING FAMILIES, LLC’s Obligations

Provision of Coaching Services.
HEALING FAMILIES, LLC agrees to provide coaching services as described at the time of purchase or enrollment, in a professional and commercially reasonable manner.

Ownership of Intellectual Property

Proprietary System and Materials

All materials, techniques, methodologies, frameworks, documents, recordings, and any other intellectual property provided by HEALING FAMILIES, LLC in connection with the coaching services are and shall remain the sole and exclusive property of HEALING FAMILIES, LLC.

This includes, but is not limited to:

• The Betrayal Trauma Healing Method® (BTHM®)

• The Integrity Journey®

• All associated frameworks, processes, structures, sequencing, language patterns, and delivery methods

(collectively, the “Proprietary System”).

CLIENT is granted a limited, non-exclusive, non-transferable right to access and use these materials solely for personal, non-commercial use.

CLIENT agrees that they shall not:

• Copy, reproduce, distribute, or share any Proprietary System materials

• Teach, license, or otherwise use the Proprietary System in any professional or commercial capacity

• Create derivative works, modified versions, or substantially similar programs based on the Proprietary System

• Use the Proprietary System to develop, market, or deliver any program, service, or offering that is substantially similar in structure, sequencing, or delivery

Any unauthorized use of the Proprietary System constitutes a material breach of this Agreement and may result in immediate termination of services and legal action.

Protection of Intellectual Property

CLIENT agrees to take all reasonable steps to protect HEALING FAMILIES, LLC’s intellectual property rights and shall not disclose, duplicate, or misappropriate any proprietary materials or intellectual property without prior written permission.

Termination of Rights

Upon termination of this Agreement, any rights granted to CLIENT under this section shall immediately cease, and CLIENT agrees to discontinue all use of the Proprietary System and any related materials.

Indemnification for Infringement

Each Party agrees to indemnify, defend, and hold the other Party harmless from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with any claim that the materials or intellectual property provided by the indemnifying Party infringe upon the intellectual property rights of any third party.

Non-Disclosure of Confidential Information

Confidential Information.
During the term of this Agreement and thereafter, each Party (the “recipient”) agrees to hold the other Party’s Confidential Information in strict confidence.

The recipient shall not:

• Use the disclosing Party’s Confidential Information for any purpose other than performing obligations under this Agreement

• Disclose the disclosing Party’s Confidential Information to any third party

• Copy, reproduce, or distribute the disclosing Party’s Confidential Information in whole or in part, except as authorized in writing

The recipient shall be responsible for any unauthorized disclosure or use of Confidential Information by its employees, agents, or independent contractors and agrees to indemnify the disclosing Party for any losses arising from such unauthorized disclosure or use.

Exceptions.
This Section does not apply to information that:

• Is publicly available through no fault of the recipient

• Was lawfully in the recipient’s possession prior to disclosure

• Is obtained from a third party not under any duty of confidentiality

Digital Confidentiality Risks

CLIENT acknowledges that all communications and data shared via digital means (including email, Zoom, and electronic storage) are subject to potential risks, including hacking, unauthorized access, and data breaches beyond the control of HEALING FAMILIES, LLC.

While reasonable measures are taken to protect confidentiality, absolute security cannot be guaranteed.

Email and Text Communication

CLIENT understands and acknowledges that communication via email or text messaging may not be secure and that confidentiality cannot be guaranteed due to the risk of interception or unauthorized access.

Permission for Recording

CLIENT understands and acknowledges that participation in group coaching programs may be recorded.

CLIENT further acknowledges:

• Their image and name will not be intentionally included in final materials

• Audio, including CLIENT’s voice, may be included in recordings

• Recordings may be used for educational purposes, future programs, and/or marketing

Use of Testimonials

CLIENT agrees that any testimonials, reviews, feedback, or statements they provide to HEALING FAMILIES, LLC may be used for marketing, promotional, and educational purposes.

CLIENT understands that such testimonials may be edited for clarity, formatting, spelling, and grammatical errors, while preserving the original meaning.

CLIENT acknowledges that no compensation is provided for testimonials unless otherwise agreed in writing.

Focus and Scope

Life coaching is a growth-oriented process focused on CLIENT’s current and future needs, interests, and goals.

This process may involve multiple aspects of CLIENT’s personal development, including, but not limited to, relationships, career, spirituality, values, education, recreation, health, communication, and decision-making.

Personal Responsibility

CLIENT is fully responsible for their well-being during coaching sessions, including their choices, decisions, and actions.

CLIENT understands that they may choose to discontinue coaching at any time and acknowledges that coaching is not a substitute for medical, psychological, or psychiatric care.

Indemnity

CLIENT agrees to indemnify, defend, and hold HEALING FAMILIES, LLC harmless from and against any claims, liabilities, damages, costs, or expenses (including reasonable attorney’s fees) arising out of or related to CLIENT’s participation in coaching services or any actions taken based on such participation.

Mental Health Services

If CLIENT is currently receiving services from a licensed psychologist, therapist, social worker, or other mental health professional, CLIENT agrees to inform their coach of the existence of such relationship.

CLIENT acknowledges that coaching services are not a substitute for mental health treatment and agrees to consult with their licensed provider, if applicable, regarding the appropriateness of participating in coaching services in conjunction with such care.

Seeking Professional Advice

CLIENT agrees to seek appropriate professional advice for legal, medical, financial, business, or other matters when necessary.

CLIENT understands that all decisions in these areas are made solely by CLIENT and are not influenced by HEALING FAMILIES, LLC. CLIENT accepts full responsibility for any actions taken based on such decisions.

Virtual Session Activities

CLIENT understands that coaching sessions may involve a variety of activities, including but not limited to:

• Brainstorming

• Exploration of past experiences or stressors

• Discussion of personal challenges

• Values clarification

• Completion of written assignments

• Educational lessons and materials

• Goal setting and action planning

• Behavioral reflection and accountability

CLIENT acknowledges that participation in these activities is voluntary.

Confidentiality

Coaching is most effective when both parties communicate honestly and openly.

HEALING FAMILIES, LLC agrees to maintain the confidentiality of information shared by CLIENT, except:

• Where disclosure is required by law

• Where there is a risk of harm to CLIENT or others

• Where necessary to comply with legal or ethical obligations

CLIENT understands that confidentiality may be limited in these circumstances.

Virtual Coaching Risks

CLIENT understands that there are inherent risks associated with virtual coaching, including but not limited to the possibility of information transmission being disrupted, distorted, or delayed due to technical failures, as well as the potential for communications to be intercepted or accessed by unauthorized persons.

Distinction from Counseling

CLIENT understands that coaching is not counseling, psychotherapy, or a substitute for mental health treatment.

If CLIENT believes they require mental health services, CLIENT agrees to seek assistance from a licensed professional.

Emergency Services Disclaimer

Healing Families, LLC and its practitioners do not provide emergency services.

If CLIENT is experiencing an emergency, CLIENT agrees to contact emergency services (911 in the United States), their local emergency hotline, or proceed to the nearest hospital.

Disclaimer

The information provided through coaching services, courses, and related materials is for educational and informational purposes only.

Results mentioned or implied are not guaranteed and will vary based on individual effort, participation, and circumstances.

CLIENT acknowledges that Healing Families, LLC makes no representations or guarantees regarding outcomes and is not responsible for any decisions, actions, or results arising from participation in coaching services or programs.

Recording Restriction

CLIENT acknowledges and agrees that private coaching sessions (including audio, video, and virtual sessions) may not be recorded, captured, stored, or reproduced in any manner without the prior express written consent of HEALING FAMILIES, LLC.

Unauthorized recording, copying, distribution, or replaying of any portion of a private session is strictly prohibited and constitutes a material breach of this Agreement, a violation of confidentiality, and an infringement of HEALING FAMILIES, LLC’s intellectual property rights.

CLIENT further acknowledges that any unauthorized recording or disclosure—whether intentional or unintentional—of session content to third parties may result in immediate termination of services and may subject CLIENT to legal remedies available to HEALING FAMILIES, LLC.

Cancellation Policy

CLIENT acknowledges and agrees that a minimum of 24 hours’ notice is required to cancel or reschedule any private coaching session.

Any cancellation, rescheduling request, or missed appointment made with less than 24 hours’ notice will result in forfeiture of the session, and the full session fee will be charged.

No refunds or credits will be provided for late cancellations or no-shows.

General

Force Majeure

Neither Party shall be liable for any delay in or failure to perform its obligations under this Agreement (other than payment obligations) if such delay or failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, war, terrorism, civil unrest, or labor disputes.

Best Efforts

HEALING FAMILIES, LLC agrees to perform its obligations under this Agreement in a professional and commercially reasonable manner, consistent with generally accepted industry standards.

HEALING FAMILIES, LLC represents that it has the necessary skills, experience, and training to provide the services contemplated under this Agreement and will exercise reasonable care, diligence, and competence in the performance of such services.

Dispute Resolution

Notice of Breach and Opportunity to Cure

In the event either Party is alleged to have breached this Agreement, the non-breaching Party shall provide written notice specifying the nature of the breach, including the applicable provision(s) of this Agreement.

The allegedly breaching Party shall have thirty (30) days from receipt of such notice to cure the breach.

A Party shall not be deemed in breach of this Agreement unless and until the applicable cure period has expired without resolution.

Notice under this Section must be provided in writing. Email shall constitute valid written notice unless a delivery failure or undeliverable notice is received.

Limitation of Liability

HEALING FAMILIES, LLC shall not be liable for any acts, omissions, or conduct of CLIENT or any third parties acting on CLIENT’s behalf.

To the fullest extent permitted by law, HEALING FAMILIES, LLC and its affiliates, employees, agents, officers, and representatives disclaim any liability arising from or related to CLIENT’s actions, decisions, or participation in services under this Agreement.

No Construction Against Drafter

The Parties acknowledge that each has had the opportunity to review and participate in the drafting of this Agreement.

Accordingly, no provision of this Agreement shall be construed against either Party on the basis that such Party was the drafter.

No Waiver

Any waiver of a provision of this Agreement or of a Party’s rights or remedies under this Agreement must be in writing and signed by both Parties to be effective.

Assignment

Neither Party may assign its rights or delegate its duties under this Agreement without the prior express written consent of the other Party.

Severability

If any provision of this Agreement is held to be invalid or unenforceable under applicable law, such provision shall be deemed modified to reflect the original intent of the Parties as closely as possible in accordance with applicable law, and the remaining provisions of this Agreement shall remain in full force and effect.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

All disputes arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Orlando, Florida, USA.

No action arising out of this Agreement may be brought by either Party more than one (1) year after the cause of action has accrued.

Entire Agreement

This Agreement constitutes the entire understanding between the Parties with respect to the subject matter herein and supersedes all prior agreements, negotiations, and understandings, whether written or oral.

This Agreement may not be amended or modified except by a written document signed by both Parties.

Counterparts

This Agreement may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument.

Notices

All notices, reports, and other communications required or permitted under this Agreement must be in writing and delivered to:

Healing Families, LLC
[email protected]

Acknowledgment

By signing below, CLIENT acknowledges that they have read, understood, and agree to the terms of this Agreement.