Transportation Request Guidelines

Submission Timing:

  • Preferred Lead Time: Submit your transportation request at least three days in advance.

  • Next-Day Requests: Submit by 3 PM on business days for next-day transportation.

  • Weekend & Holiday Requests: Will be addressed on the next business day.

Business Hours Confirmation:

  • Confirmation responses will only be provided during regular business hours.

Address Accuracy:

  • If an incorrect address is submitted, the rider may need to wait for another driver to facilitate the route change.

Trip Confirmation:

  • Once your trip is confirmed, you will receive an approximate pick-up time.

Driver Waiting Period:

  • A 15-minute grace period is allowed past the scheduled pick-up time for the client to show up.

  • After 15 minutes, the driver will proceed to the next pick-up.

If you're interested in a long distance trip of at least 30 miles, give us a call at (615) 703-8264