PATLive call intake: SteadyGG, San Diego

Pick an answer for every question that applies. Never quote a price, never say insurance will cover it, never offer to cover or waive a deductible.

Caller

First Name *

Last Name *

Best cell number *

Home Address *

ZIP code *

What is this call about? *

1. Emergency plumbing

Is water still coming in right now?

Is the water still running right now? *

Has the water been shut off at the main?

Do you need a plumber out right now (within 30 to 60 minutes)? *

How soon can someone let a plumber or crew in? *

2. Water damage and how far it went

Has anything gotten wet or damaged? *

What caused it?

If an appliance, which one?

Did it happen suddenly, or has it been going on a while?

Is it clean water, or from a drain or toilet?

If it's a toilet, where is the water coming from?

How long has it been wet?

Is it still spreading?

Standing water right now, or soaked in?

How many rooms has it reached?

Did it come from above, or up from the floor?

Is there a wet ceiling below it?

Has it reached a neighbor, another unit, or a shared wall?

Fire or smoke calls only

Has the fire department been out, and are you allowed back in?

Is the power and gas shut off?

How much of the home is affected?

Smoke or soot in rooms that did not burn?

Water damage from putting it out?

Is anyone still living there?

3. Insurance claim

Do you have homeowners insurance on the home?

Have you filed a claim on this? (REQUIRED) *

4. Home Authority

Do you own the home, or rent? *

Who needs to approve the work?

Have you called anyone else yet?

5. Follow-up for restoration and insurance

"I can get a plumber out to stop the source and my restoration crew out to pull the water out, same visit. The assessment is free."

When is the best time for our restoration team to reach you about the claim? *

Best way to reach you? *

Mold calls only

No water event behind it = not a lead we take.

Did something leak, flood, or overflow before you noticed the mold?

Receptionist

Comments (optional, only if something does not fit the choices above)