Customers opt in to receive SMS messages from Blackhawk K-9 when they submit their phone number through our website forms, appointment booking pages, intake forms, chat widgets, or lead forms that include a clear SMS consent disclosure. Customers may also provide consent when signing our training or boarding agreements, which include SMS terms. Some customers may opt in by texting a keyword or replying YES to confirm SMS communication. All opt-in methods clearly disclose that customers will receive appointment reminders, training updates, onboarding instructions, and occasional promotional messages. STOP and HELP instructions are included with all disclosures.