NEW CLIENT INFORMATION
Hi! I’m thrilled and honored that you’ve trusted me with your hair needs. Please take a moment to review the information below and complete the required client form. If you have any questions at all, don’t hesitate to reach out—I’m here to help!
Cancellation/ No-Show Policy:
In order to provide a seamless and guest-centred experience, we require a minimum of 48 hours notice for any cancellation of appointments. This allows us to offer your appointment time to another client, which is not possible with last minute cancellations. Should we not receive a timely cancellation, you will be charged a 50% cancellation fee. In order to rebook any further appointments we will also require a 50% deposit as an upfront booking fee, which will be offset against the cost of your service.
We charge a 100% cancellation fee for “no show” appointments, and will also require a 100% upfront deposit in order to rebook any further appointments. After 3 “no-shows”, we will no longer be able to accept further bookings.
Should you arrive more than 5 minutes late for a 30 minute appointment, or 10 minutes late for any longer appointments, your booking may need to be rescheduled and a 100% “no-show” fee implemented. Unfortunately, late arrivals often mean the service cannot be completed in your allotted time slot, meaning a new appointment will need to be booked.
Childrens Policy:
We love children and will happily accept appointments for kids. However, please don’t bring them along to appointments where their hair isn’t being cut. This allows us to have a distraction free zone, where we can focus on giving you the best service and experience possible.
If both you and your child are in need of a service, please book your child’s appointment separate from your own for the same reason as stated above. Should you come to your appointment with your child, you will be asked to pay a 50% cancellation fee, and asked to reschedule for a time when you are able to find care for your child.
First Appointment & New Client Policies:
As a new client a $25 deposit is required to secure your first appointment. This deposit will go toward the balance of your service the day of your appointment. The deposit is only able to be paid via credit card.
We trust you understand the importance of these policies, which are designed to protect both our clients and our team. By implementing these measures, we can ensure fairness, maintain our commitment to providing high-quality services, and respect the time and schedules of all our valued clients. Thank you for your understanding and cooperation. PLEASE CHECK THE BOX ABOVE AND TO THE LEFT TO AGREE THAT YOU UNDERSTAND. THANK YOU!
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