Client Success Manager

We are looking for a full-time Client Success Manager to join our team! The ideal candidate should be highly organized, relationship-driven, and possess excellent communication and interpersonal skills.

Responsibilities:

  1. Serve as the primary point of contact for assigned clients, building strong, trusted relationships.

  2. Identify and drive upsell and cross-sell opportunities within the existing client base.

  3. Monitor client health and satisfaction to proactively increase retention and reduce churn.

  4. Communicate regularly with clients to understand their goals, address concerns, and ensure ongoing satisfaction.

  5. Collaborate with internal teams to streamline processes and free up capacity for new client onboarding.

  6. Track and report on client success metrics, including retention, upsell revenue, and satisfaction scores.

  7. Identify at-risk accounts early and develop strategies to re-engage and retain them.

Requirements:

  1. Minimum 1-2 years of experience in client success, account management, or a similar client-facing role.

  2. Proven ability to drive revenue growth through upsells and renewals.

  3. Strong problem-solving skills and a proactive, solutions-oriented mindset.

  4. Excellent communication and interpersonal skills.

  5. Ability to work independently and as part of a team.

  6. Familiarity with project management tools (ClickUp, Notion, or similar) and Google Workspace.

  7. Comfortable working across multiple timezones.

Salary:

Competitive and aligned with your experience and qualifications. Compensation details will be discussed during the interview process.

If you meet the requirements and are interested in this position, please submit your application form and our team will be in touch with you soon!

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This means you have experience communicating with clients 1-on-1 or getting on calls with clients.
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We are looking to hire for the long term. If there's anything that would stop you from working together (urgencies, trips, etc.) please share it above.
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