Customer Information

Order Information

This can be found in the order confirmation email you received after you placed your order online.

Explain the steps you took to introduce the fish into your aquarium *

Name all the aquarium conditioners/medications that have been added to the tank up to 1 week prior to adding the new fish *

Photo/Video Upload

Please upload a video or photo of the dead fish and the aquarium (video preferred)

Video/Photo of Fish Claim *

Reason for Return

Resolution

What resolution would you like us to provide? *

Additional Information

Please provide any additional information or comments that you think would be helpful to process your return request.

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