"Thank you for calling Sullivan Brill, this is {name}, how can I help you?"

Any details included in the response to this question should be added to the 'Additional Details' field at the end

"I'm sorry this happened. I need to gather some information for the attorneys to see how they can better assist you. May I have your first and last name please?"

Primary Contact Information

Caller First Name

Caller Last Name

Primary Contact Phone Number *

Dialpad Caller ID Phone Number *

Primary Contact Email *

Address *

Street Address

State

City

Postal code

Is the caller also the potential client? *

Alternate Contact Information

Potential Client First Name

Potential Client Last Name

Potential Client Phone Number

Best time to reach the contact person? *

Primary language of the Caller: *

English

Spanish

Other

Case Information

Sullivan Brill - Case Type *

Date of Incident *

Where did the Incident Happen? *

Summary of Incident *

Injuries Sustained *

Hospitalization or Medical Attention? *

Hospitalization

Medical Attention

None

Did they report the incident to the police? *

Yes

Did they report the incident to anyone else? *

Yes

Who did they report the incident to?

Have they consulted with another attorney? *

Yes

Additional Details *

How did they hear about Sullivan Brill? *

Does the potential client have a broken bone and/or had surgery, and did the incident occur within the last 30 days? *

Sullivan Brill Call Status *

Personal Injury Live Transfer Monday - Friday 9am-5pm (No Holidays):

If the caller meets the live transfer criteria:

“Thanks for sharing that information. One moment, I’m going to connect you with someone from our legal team who can assist you further.”
Initiate a warm transfer by calling (212)346-4667.
If the firms answer, complete a warm handoff:
"Hello, this is {name} with Turnkey Call Center. I have a potential client who had a broken bone and/or surgery, and the incident occurred within the last 30 days. Their name is {potential client name}. Can I send them through?"
If no one answers, return to the caller and say:
“Thanks for holding. Our legal team is unavailable at the moment, but I’ve made a note and someone will call you back shortly.”

Standard Call Ending:

"Thank you (Caller's Name) for contacting Sullivan Brill. I’m going to send all this information over to the attorneys now for their review and they will call you back within (see callback expectations)."

"Is there anything else I can do for you?"

"Thank you again for calling, have a great day/night."

Callback Expectations

During Business Hours: Within the hour

Afterhours, Weekends, Holidays: Next Business Day