At Culture OC, we understand that unexpected circumstances can arise that may prevent you from keeping your scheduled appointment. To ensure that we can accommodate all of our clients and manage our appointment schedule effectively, we have a 24-hour cancellation policy in place for all services that utilize our equipment and facility.

If you need to cancel or reschedule your appointment, we kindly ask that you provide us with at least 24 hour’s notice. This will allow us to offer the appointment time to another client who may be on our waiting list, and minimize any disruption to our schedule.

If you cancel your appointment with at least 24 hour’s notice, you will not be charged a cancellation fee. However, if you cancel your appointment within 24 hours of your scheduled time you will be charged a fee equal to 50% of the total service cost or if you fail to show up for your appointment, you will be charged a fee equal to 100% of the total service cost.

We understand that emergencies and unforeseen events can occur, and we will always do our best to accommodate your needs in these situations. Please communicate with us as soon as possible if you are unable to keep your scheduled appointment due to extenuating circumstances. Thank you for your understanding and cooperation in our cancellation policy. We look forward to providing you with exceptional service and supporting your wellness journey.