Pause, Downgrade and Cancellation Policy

Pause Account:

• Pause Anytime: Pay half of your next bill to temporarily stop your service.

• Keep Your Days: Save the days from when you pause until your next bill date. For example, if you pause on the 10th and your bill is due on the 30th, you save 20 days.

• Reactivate: Pay the remaining half to restart. Your saved days will be added back.

• Saved Days: Use them within a year. They’re added for free when you come back.

• Official Request: A pause is recognized with the submission of the official request form and subsequent payment. Submitting a request to pause authorizes Konstant to process the method of payment on file accordingly upon receipt. The request for a pause without payment completion does not activate the pause.

Example for Pausing:

• Bill due on January 30.

  • Submit a request and pay half on January 10, saving 20 days.

  • Reactivate by paying the remaining half on March 1, adding 20 saved days.

  • Next billing on April 20, followed by May 20.

Downgrade or Cancel Account:

• Notice required:

  • Monthly Plans: Alert us 15 days before your bill to stop without next charges. Payments due within this notice period will be charged in full.

  • Quarterly or Half-Yearly Plans: 30 days’ notice is required to cancel.

• No Refunds: We don’t return money for unused service.

• Official Request: Cancellation is recognized upon the submission of the official request form. Expressions of intent without the form submission do not constitute an official request.
  

*As per our teams and conditions.