Website Privacy Policy

Natural Thairapy (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our online content, or use our services—both digital and in-person.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact details: name, email address, phone number, mailing address

• Appointment information: requested services, consultation notes

• Health-related information: scalp concerns, hair loss history, wellness information voluntarily submitted through consultations (used solely to provide recommendations)

• Account information: login credentials (if you create an account)

• Communication records: emails, messages, form submissions

• Payment information: processed securely by third-party payment processors (we do not store full credit card numbers)

• Website usage data (via cookies or analytics)

2. How We Use Your Information

We use your information to:

• Provide and manage our services

• Process appointments, consultations, and transactions

• Personalize hair growth or scalp treatment recommendations

• Improve website functionality and user experience

• Communicate with you about bookings, updates, promotions, or support

• Send educational hair health content (only with consent)

• Maintain internal records for business operations

• Detect and prevent fraud or misuse

• Comply with legal obligations

3. Data Sharing

We do not sell, rent, or share your personal information with third parties except:

We may share information only with:

• Payment processors

• Appointment scheduling platforms

• Email marketing services

• Website hosting providers

• Lab providers

• These parties are authorized only to use your information as necessary to provide services on our behalf.

4. Data Security

We implement appropriate security measures to protect your personal data. However, no system is 100% secure. We cannot guarantee absolute security but we follow industry best practices.

5. Cookies

We may use cookies or similar tracking technologies to enhance user experience and analyze site traffic. You can disable cookies via your browser settings.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

8. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at [email protected].

9. Changes to Privacy Policy

We may update this policy at any time. Changes will be posted on this page with the effective date. We encourage you to review this policy regularly to stay informed.

Continued use of our website means you accept the updated policy.

10. Your Consent

By using our website or services, you consent to our Privacy Policy and agree to its terms.