POLICY PRIVACY
Effective Date: August 25, 2026
Effective Date: September 8, 2026
This Privacy Policy applies to iLuxe Auto, operated by LUXE ASSET HOLDINGS LLC (“iLuxe Auto,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit a rental inquiry or application, communicate with us, use our services, or opt in to receive SMS/text messages.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us, including:
Full name
Email address
Telephone or mobile phone number
Mailing address
City and state
Driver’s license information
Date of birth or age-verification information when applicable
Rental inquiry information
Requested rental dates
Vehicle preferences
Reservation and booking information
Insurance-related information
Payment-related information
Communications you send to us
Customer service information
Information submitted through website forms
We may also automatically collect certain technical information when you visit our website, including:
IP address
Browser type
Device information
Operating system
Referring website
Pages visited
Date and time of visits
Cookies and similar tracking technologies
We may use personal information to:
Respond to rental inquiries
Process rental applications and reservations
Confirm or update bookings
Communicate vehicle availability
Coordinate vehicle pickup and return
Provide customer support
Verify customer information
Process payments and deposits
Maintain customer and rental records
Detect and prevent fraud or misuse
Improve our website and services
Maintain security
Comply with legal and regulatory requirements
Send SMS messages when the customer has voluntarily opted in
Communicate important service, reservation, or account information
iLuxe Auto may collect your mobile phone number when you voluntarily provide it through our website, rental inquiry forms, reservation forms, or other communications.
By voluntarily checking the SMS consent checkbox on one of our forms, you agree to receive SMS/text messages from iLuxe Auto, operated by LUXE ASSET HOLDINGS LLC.
SMS messages may include:
Rental inquiry responses
Rental application updates
Reservation confirmations
Booking updates
Vehicle availability information
Vehicle pickup and return information
Appointment or reservation reminders
Payment or account-related updates
Customer support communications
Consent to receive SMS messages is optional and is not a condition of purchasing, renting, or receiving services from iLuxe Auto.
The SMS consent checkbox is not pre-selected. Users may submit applicable website forms without agreeing to receive SMS communications.
Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out of SMS messages.
Reply HELP for assistance.
After replying STOP, you may receive a final confirmation message indicating that you have been unsubscribed.
Mobile phone numbers and SMS consent information will not be shared with, sold to, rented to, or disclosed to third parties or affiliates for marketing or promotional purposes.
SMS opt-in information and consent records will not be shared with third parties for their independent marketing purposes.
We may use communications providers and other service providers solely as necessary to deliver messages and operate our services, subject to appropriate privacy and confidentiality requirements.
We do not sell personal information for monetary compensation.
We may share information with trusted service providers when reasonably necessary to operate our business, including providers that assist with:
Website hosting
Customer relationship management
Rental management
Payment processing
Customer communications
Email delivery
SMS delivery
Analytics
Fraud prevention
Information technology
Accounting or professional services
These providers are permitted to use information only as necessary to perform services on our behalf.
We may also disclose information when required by law, court order, subpoena, regulatory requirement, or when reasonably necessary to protect our legal rights, customers, business, or property.
SMS consent and mobile phone information will not be shared with third parties or affiliates for marketing or promotional purposes.
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember user preferences
Understand website traffic
Measure website performance
Improve the customer experience
Detect security issues
You may adjust cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic system, website, or method of data transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for:
Providing services
Maintaining business records
Completing rental transactions
Customer service
Fraud prevention
Legal and regulatory obligations
Resolving disputes
Enforcing agreements
Information may be deleted or anonymized when it is no longer reasonably necessary.
Depending on applicable law, you may have the right to:
Request access to personal information we maintain about you
Request corrections to inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Opt out of SMS communications
To stop SMS messages, reply STOP.
To request assistance with SMS communications, reply HELP or contact us using the information provided below.
If your personal information changes or you believe information we maintain is inaccurate, you may contact us to request an update or correction.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of third-party services before providing personal information.
Our services are intended for adults.
We do not knowingly collect personal information from children under 18 through our rental services.
If we learn that we have collected personal information from a minor inappropriately, we may take reasonable steps to delete that information.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.
When changes are made, the updated effective date will appear at the top of this Privacy Policy.
For questions about this Privacy Policy, your personal information, or our SMS practices, contact:
iLuxe Auto
Operated by LUXE ASSET HOLDINGS LLC
iLuxe Auto LLC
Website: https://iluxeauto.com/
Email: [email protected]
Phone: +1 (866) 993-9357