POLICY PRIVACY
Effective Date: August 25, 2026
iLuxe Auto LLC ("iLuxe Auto," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting a rental inquiry, requesting vehicle availability, making a reservation, communicating with our team, or using our services.
1. Information We Collect
We may collect information you voluntarily provide, including:
First and last name
Email address
Phone number
Address and contact information
Vehicle preferences
Pick-up and return dates
Pick-up location
Rental inquiry and reservation information
Driver's license state and eligibility information
Insurance-related information
Payment and transaction information
Notes and special requests
Communications with iLuxe Auto LLC
Other information you voluntarily provide
We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, referring pages, and website usage information.
2. How We Use Your Information
We may use information to:
Respond to rental inquiries
Check and communicate vehicle availability
Process and manage rental requests and reservations
Verify rental eligibility and documentation
Provide customer support
Send reservation and booking confirmations
Send pick-up and return reminders
Communicate service-related updates
Process authorized payments and deposits
Maintain customer and rental records
Prevent fraud, misuse, or unauthorized activity
Improve our website, services, and customer experience
Comply with applicable legal and regulatory requirements
3. SMS/Text Messaging Privacy
Providing consent to receive text messages is optional and is not a condition of purchasing or receiving goods or services from iLuxe Auto LLC.
If you voluntarily opt in to SMS communications, iLuxe Auto LLC may send you non-marketing text messages concerning:
Rental inquiries
Vehicle availability
Reservation updates
Booking confirmations
Appointment and pick-up reminders
Return reminders
Customer service communications
Other service-related communications
Message frequency varies. Message and data rates may apply.
Reply STOP to any text message to opt out.
Reply HELP for assistance.
SMS Data Sharing
SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.
We may use service providers that assist us in delivering communications and operating our services, but such providers may use information only as necessary to provide services on our behalf and subject to applicable requirements.
4. How We Share Information
iLuxe Auto LLC does not sell personal information.
We may share information when reasonably necessary with service providers that help us operate our business, including providers supporting:
Website hosting
Customer relationship management
Communications
Payment processing
Reservation operations
Customer support
Analytics and technology services
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, security, or property of iLuxe Auto LLC, our customers, or others.
SMS consent and opt-in information is excluded from sharing with third parties or affiliates for their own marketing or promotional purposes.
5. Payment Information
Payments may be processed through third-party payment processors.
When payment information is handled directly by a payment processor, iLuxe Auto LLC may not directly store complete credit or debit card information.
Customers should never submit complete payment-card information through ordinary website contact forms, SMS messages, emails, or special-request fields.
6. Driver and Rental Information
We may request information necessary to evaluate rental eligibility, verify identification, satisfy insurance requirements, manage reservations, prevent fraud, or comply with applicable law.
Sensitive identification documents should only be submitted through methods specifically authorized by iLuxe Auto LLC.
7. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and measure performance.
Browser settings may allow you to restrict or disable certain cookies.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no electronic transmission, website, database, or storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain rental and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, accounting, or regulatory obligations.
10. Your Choices and Rights
Depending on applicable law, you may have certain rights regarding your personal information, which may include requesting access, correction, or deletion.
You may contact us to make an applicable privacy request.
For SMS communications, reply STOP to opt out.
11. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, platforms, or services.
Those third parties maintain their own privacy practices. iLuxe Auto LLC is not responsible for the privacy practices of independent third-party websites or services.
12. Children's Privacy
Our vehicle rental services are not directed to children, and we do not knowingly collect personal information from children through our rental inquiry process.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, the updated policy will be posted on our website with a revised effective date.
14. Contact Us
For questions regarding this Privacy Policy or our privacy practices, contact:
iLuxe Auto LLC
Website: https://iluxeauto.com/
Email: [email protected]
Phone: +1 (866) 993-9357