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Last Updated: February 23, 2026

This Privacy Policy describes how we collect, use, and protect information when you use our AI-powered answering service (the "Service"). By using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Call Information: When someone calls our clients using our Service, we may collect caller name, phone number, location, and the content of the call for the purpose of providing the answering service.

Business Information: We collect business contact information from our clients including business name, phone numbers, email addresses, and service preferences.

Technical Information: We may collect technical data such as call duration, call recordings, and system performance metrics to improve our Service.

2. How We Use Your Information

We use collected information to: (a) provide and maintain our AI answering service; (b) route calls and messages to our clients; (c) improve our Service quality and features; (d) communicate with our clients about their account; and (e) comply with legal obligations.

3. Information Sharing

We do not sell, rent, or share personal information with third parties except: (a) with our clients for whom we provide the answering service; (b) with service providers who assist in operating our Service; (c) when required by law or to protect our rights; or (d) with your explicit consent.

4. Data Security

We implement reasonable security measures to protect information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Call Recording

Calls may be recorded for quality assurance, training, and service improvement purposes. By using our Service or calling our clients who use our Service, you consent to such recording where permitted by law.

6. Data Retention

We retain call information and recordings for as long as necessary to provide our Service and comply with legal obligations. Our clients may request deletion of their data at any time.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, please contact us using the information below.

8. SMS/Text Messaging

By providing your phone number, you consent to receive text messages related to our Service. Message and data rates may apply. You can opt out at any time by replying STOP.

9. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations. We will not use automated calling systems without proper consent, and we honor do-not-call requests.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on our website with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: 813-773-1220

Terms of Service

Last Updated: February 23, 2026

These Terms of Service ("Terms") govern your use of our AI-powered answering service (the "Service"). By using our Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By accessing or using the Service, you affirm that you are at least 18 years old and have the authority to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Service

Our Service provides AI-powered call answering and message-taking services for businesses. The Service operates 24/7 and includes features such as call routing, message transcription, bilingual support, and automated customer information collection.

3. Service Plans and Pricing

Subscription: The Service is provided on a subscription basis with monthly billing. Pricing is based on the selected service tier and features.

Payment: Payment is due in advance for each billing cycle. We accept major credit cards and other payment methods as specified.

Price Changes: We reserve the right to modify pricing with 30 days' advance notice. Continued use after price changes constitutes acceptance of the new pricing.

Refunds: Monthly subscription fees are non-refundable except as required by law or at our sole discretion.

4. Trial Period

We may offer a trial period at discounted rates. During the trial, you may cancel at any time. If you do not cancel before the trial ends, you will be automatically enrolled in the regular subscription at standard pricing.

5. Account Responsibilities

You are responsible for: (a) maintaining the security of your account credentials; (b) all activities that occur under your account; (c) providing accurate business and contact information; (d) compliance with all applicable laws and regulations in your use of the Service; and (e) the content and accuracy of information provided to callers by the AI system based on your instructions.

You must notify us immediately of any unauthorized use of your account or security breach.

6. Acceptable Use

You agree not to: (a) use the Service for any illegal or unauthorized purpose; (b) violate any laws including TCPA, telemarketing regulations, or privacy laws; (c) transmit spam, unsolicited communications, or fraudulent content; (d) interfere with or disrupt the Service or servers; (e) attempt to gain unauthorized access to the Service; (f) use the Service to harass, abuse, or harm others; or (g) impersonate any person or entity.

7. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted or error-free service. We may temporarily suspend the Service for maintenance, updates, or technical issues. We are not liable for any loss resulting from service interruptions.

8. Call Recording and Data

You acknowledge that calls may be recorded and transcribed. You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction. By using the Service, you represent that you have obtained all necessary consents for call recording where required by law.

9. AI Technology and Limitations

The Service uses artificial intelligence technology which may occasionally misunderstand or incorrectly transcribe information. We strive for accuracy but do not guarantee error-free performance. You are responsible for verifying important information and should not rely solely on AI-generated content for critical business decisions.

10. Intellectual Property

We retain all rights, title, and interest in the Service, including all software, technology, and related intellectual property. Your business name, logo, and specific call scripts remain your property. You grant us a limited license to use this information solely to provide the Service.

11. Termination

By You: You may cancel your subscription at any time. Cancellation will be effective at the end of the current billing cycle. No refunds will be provided for partial months.

By Us: We may suspend or terminate your account immediately for: (a) violation of these Terms; (b) non-payment; (c) fraudulent or illegal activity; or (d) behavior that harms other users or the Service.

12. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any laws or rights of third parties; or (d) content provided by you through the Service.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property matters.

16. Changes to Terms

We may modify these Terms at any time by posting updated terms with a new effective date. Your continued use of the Service after changes constitutes acceptance of the modified Terms. Material changes will be communicated via email or through the Service.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

18. Contact Information

For questions about these Terms or the Service, contact us at:

Email:[email protected]

Phone: 813-773-1220

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