Warranty Submission Form
Please complete all required fields to submit your warranty claim

Customer Information

First Name

Last Name

Address

Street Address

City

State

Country

Postal Code

Phone *

Email *

Product Information

Product

Product Variant

Pool Serial Number

Place of Purchase

Purchase Date

Where is the pool located

Proof of Purchase

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF

Visual Evidence Uploads

Full Pool Setup Photo

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF ( max 3 Files )Max Upload: 3 files

Description of Problem

Issue Summary

Issue Photos

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF ( max 10 Files )Max Upload: 10 files

Link to Short Video Showing Issue (10-30 seconds)

How to share your video: Since video files are large, please upload your 10-30 second video to a free cloud service like Google Drive, Dropbox, iCloud, or YouTube (set to Unlisted). Make sure your sharing settings are set to "Anyone with the link can view," and paste the URL in the box below.

Water Care and Maintenance Summary

30-Day Water-Care Routine

30-Day Chemical Log

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF ( max 10 Files )

Acknowledgements

Information Accuracy Certified

Submitter certifies that claim information is accurate

Inspection Acknowledgment

Submitter accepts inspection requirements

Chemical Balance Acknowledgment

Submitter acknowledges water-balance requirements

No Repairs Attempted

Submitter confirms unauthorized repairs were not attempted

Year-One Shipping Acknowledgment

Submitter accepts applicable first-year shipping terms

RMA Shipping Acknowledgment

Submitter accepts applicable RMA shipping instructions

Warranty Submission FormPlease complete all required fields to submit your warranty claim