On Average, how long does a customer need to wait for a quote? *

How much follow-up do you do for each quote? *

I hardly ever follow-up (or no process at this time)

1-2 times (phone, text, or email)

3-4 times (phone, text, or email)

More than 4 times

Can a customer get a quote from your website? *

No, and I don’t think it can be done

No, but that sounds interesting

Yes, but it needs to be improved

Yes, and it works perfect

Can a customer book a service appointment online? *

No, and I don’t think it can be done

No, but that sounds interesting

Yes, but it needs to be improved

Yes, and it works perfect

How does your upsell process work? *

We don’t upsell, we only sell what the customer asks for

If we see something they could use we point it out

We always give prices for all services that could be performed on site

We always offer the customer several “bundled options” that include savings for having multiple services done at the same time, well beyond what they originally asked for.

First Name *

Last Name *

Email *

Phone *

Company Type