What best describes what your AC is doing right now?

It’s running, but the house isn’t getting cooler

Air is coming from the vents, but it doesn’t feel cold

Some rooms feel cool while others stay warm

The AC keeps running for long periods without reaching the set temperature

I see ice or frost on part of the AC system

I’m noticing an unusual noise, smell, or another concerning issue

I’m not sure — I just know something doesn’t seem right

Before today, which of these basic AC checks have you already tried?

I haven’t checked anything yet

I checked the thermostat settings

I checked the thermostat and air filter

I checked the thermostat, filter, and vents

I’ve checked most or all of the basic items

I’m not sure what I should be checking

When your AC is running, how does the air coming from the vents feel?

Noticeably cool

Slightly cool, but not as cold as expected

About the same temperature as the room

Warm

Very little air is coming from the vents

I haven’t checked yet

Have you noticed any ice or frost on your AC system?

Yes — I can see ice or frost

No — I don’t see any ice or frost

I haven’t checked yet

I’m not sure what to look for

Are you noticing any unusual sounds, smells, or other concerning signs from your AC?

No — nothing unusual

Yes — unusual rattling, grinding, buzzing, or other sounds

Yes — a burning or electrical smell

Yes — leaking water or unexpected moisture around the system

Something else seems unusual

I’m not sure

How long have you been noticing the cooling problem?

It started today

A few days

About a week

More than a week

It has happened repeatedly

I’m not sure

What would you like help with?

I want to understand what might be happening first

I’d like a professional to evaluate the system

I’m considering repairing my current AC

I’m considering replacing or upgrading my AC

I’d like to compare repair vs. replacement options

I’m not sure — I’d like guidance on the next step

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