Has Your IT Provider Lost Interest? Take The Relationship Quiz

Answer 8 quick questions to reveal whether your IT provider is supporting you… or secretly holding your business back.
(No tech knowledge needed — just answer honestly!)

Take the Relationship Quiz.

Response Time

When you reach out for help, how long does it usually take your IT provider to respond? *

Minutes — they text back faster than my friends

1–4 hours

A full day

Several days (sometimes you forget you even submitted a ticket)

I stopped keeping track (or They respond faster when they’re billing me extra 👀)

Relationship Insight: Most IT tickets wait 24–48 hours before anyone touches them. EZ IT responds within 5–30 minutes, every time.

Surprise Fees

Have you ever been surprised by a random fee on your IT bill

Never

Once or twice

More than 5 times

Every. Single. Month.

I have fee-related trust issues now.

Type an option

Most IT companies charge Add / Change / Remove fees for tiny updates.EZ IT charges $0 in ACR fees. Ever.

Communication Style

When your IT provider explains things, it usually sounds like: *

Clear and helpful

Sometimes confusing

Full of jargon

“We’ll get back to you” on repeat

I need a translator

Proactivity

Does your IT provider prevent issues — or wait for them to break? *

They prevent most issues

They fix some things

Mostly reactive

“We only fix things you notice”

They treat fires as “job security”

Most IT teams operate in “break/fix mode.”EZ IT uses Safe Haven 7 → 83% reduction in recurring issues

Onboarding / Honeymoon Phase

What happens after your IT provider makes a great first impression? *

They stay consistent

Slight drop-off

Big drop-off

30-day glow fades and then poof 💨

They love-bombed me then vanished

Contract Status

What kind of contract are you in? *

Month-to-month

Some flexibility

1-year

2–3 years

Locked in tighter than a gym membership

Fix Quality

When an issue gets “fixed,” how fixed is it really?

100% fixed

Usually fixed

Sometimes fixed

I’ve had recurring issues for years

It’s basically the chronic relationship problem we don’t talk about

Human Access

How easy is it to reach a real human technician?

Always

Sometimes

Rarely

I usually get a bot

Carrier pigeon might be faster

For a detailed breakdown of your results, and a guide showing the biggest IT contract traps, enter your email address: *