How Many Job Leads Is Your Trade Business Losing Each Month?
Name
*
Email
*
Business name
Website
1. How many customer calls do you get on an average day?
*
20+
11-20
6-10
1-5
2. How many of those calls do you typically miss in a 24 hour period?
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6-10
3-5
1-2
None - we have an automated phone answering service in place
3. How fast do you usually send quotes for new jobs?
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Depends how busy I am
3+ days
1-2 days
Same day
4. What’s your current follow-up process for quotes??
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We don't usually follow-up
We follow up manually when we remember
We send a message or two manually
We have automated follow-ups via SMS/email
5. Can customers book jobs online without speaking to you?
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No, we do it all by phone
Sometimes, if we email them
They can request a time
They can book directly into our calendar
6. How do you collect reviews after completing a job?
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We don’t usually ask
We ask them in person
We send them a link after the job
We have an automated system for reviews
7. How often do you re-engage past clients (e.g., reminders, promos, seasonal offers)?
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Never
Only if they contact us again
Occasionally with promos or offers
We have a system for follow-ups and rebooking
8. Do you have a referral system (rewarding customers for sending mates)?
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No, but we rely on word of mouth
We ask for referrals, but no reward
Occasionally offer discounts
Yes, we reward clients for referrals
9. How do you typically get paid?
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Cash or bank transfer, after the job
We email an invoice and wait
We send payment links manually
We send automated invoices and upfront payment links
10. How much admin time do you spend on calls, bookings, follow-ups, and payments per week?
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Over 5 hours
3–5 hours
1–2 hours
Less than 1 hour — most of it’s automated