On average, how long does it take you to send a quote? *

I don't send quotes

Less than 5 minutes

5-15 minutes

More than 15 minutes

On average, how long does a customer need to wait for a quote? *

Immediately on the first phone call

Within the day of first contact

1-2 days

Within a week

It can take a REALLY long time

How much follow-up do you do for each quote? *

I hardly ever follow-up (or no process at this time)

1-2 times (phone, text, or email)

3-4 times (phone, text, or email)

More than 4 times

Can a customer get a quote from your website? *

No, and I don’t think it can be done

No, but that sounds interesting

Yes, but it needs to be improved

Yes, and it works perfect

Can a customer book a service appointment online? *

No, and I don’t think it can be done

No, but that sounds interesting

Yes, but it needs to be improved

Yes, and it works perfect

How does your upsell process work? *

We don’t upsell, we only sell what the customer asks for

If we see something they could use we point it out

We always give prices for all services that could be performed on site

We always offer the customer several “bundled options” that include savings for having multiple services done at the same time, well beyond what they originally asked for.

How often do you sell additional services beyond what the customer originally requested? *

I’m not sure or don’t track this

Almost never — we only sell what they ask for

Sometimes — we suggest a few extras

Often — we offer add-ons or bundles and some take them

Very often — most customers buy more than their original request

What are your marketing conversion rates on average? *

I have no way of tracking this

Less than 25%

25-50%

50-100%

Over 100%

What are your sales conversion rates on average? *

I have no way of tracking this

Less than 25%

25-50%

50-75%

75-100%

What is your average ticket (price per job)? *

I have no way of tracking this

Less than $300

$300-$700

$700-$1,500

More than $1,500

First Name *

Last Name *

Email *

Phone *

Company Type

• Pressure Washing
• Roof Cleaning
• Window Cleaning
• Gutter Cleaning
• Carpet Cleaning
• Pet Waste
• Maid Services
• Other Cleaning Services
• Other
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