Take the time you need—your results will help highlight your next steps for improvement.
First Name
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Last Name
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Email
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Most days, I work “on” the business, and not “in” the business.
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When events do not go as planned or major mistakes are made, I do not react to the event, but I become curious as to the systemic reasons why the event occurred.
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I can effectively delegate tasks and assignments to my team. I have confidence that my team can complete the task within the timeframe needed.
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I sincerely care about the well-being and success of my employees.
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My team understands my vision for the carwash.
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The overall culture of my carwash is the one I want.
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Employees feel comfortable approaching me with ideas, problems, and issues.
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Do I use a system for leadership feedback from my team (360 reviews, etc.)?
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Do I have someone who talks to me candidly and holds me accountable regarding my leadership style?
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Do I seek out new information and new ways of doing things, as an owner and a leader?
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I have a strong and competent leadership team that consistently excites their team (regional manager, site manager, assistant manager, maintenance manager).
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I have a comprehensive online training program for each position, and my team uses it for initial and recurring training.
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The culture that I want for our organization is the culture we have. I can point to specific actions and activities that prove we have that culture.
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I have a strong hiring system, and it attracts strong candidates.
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My team has the training and information to make the decisions that are appropriate for their position without asking me.
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My team works well together, and they experience minimum conflict.
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Employees who are not a good fit or are unwilling to become a part of the team are quickly released, and new team members are hired.
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My communication channels are strong and effective at disseminating information to the team members.
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I have members of my team who are training for their next position. I can fill leadership positions with existing team members.
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I check in on my employees and know at least one fact about their personal life, hobbies, or interests.
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I have a strong and competent leadership team that consistently excites their team (regional manager, site manager, assistant manager, maintenance manager).
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Customers can easily find us and communicate with us electronically.
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All marketing programs are reviewed for effectiveness, and changes are made as necessary.
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We use a response program to online customer feedback.
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The signage and on-site marketing are comprehensive and assist in developing membership sales, upgrades, and brand awareness.
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Our membership sales and retention program is at the heart of our marketing efforts.
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We have team members who offer the membership program to customers who are not members.
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We make it easy for customers to become members, either in person or online.
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We make cancelling a membership easy, with a minimum amount of friction.
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We have a retention program that offers members who want to cancel.
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I have a strong and competent leadership team that consistently excites their team (regional manager, site manager, assistant manager, maintenance manager).
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All employees understand what is expected on the checklist and procedures and consistently meet those standards.
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We use consistent audit procedures to ensure that procedures and processes are executed to performance and compliance standards.
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We use POS reports to review and manage key metrics in the business.
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We constantly review friction points and bottlenecks in our vehicle production process and focus on eliminating or minimizing the friction points.
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We have a good relationship between the work shift teams. They communicate effectively during transitions and support each other.
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We prioritize safety at the carwash. We consistently train all employees and identify unsafe work practices.
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We have regular manager and maintenance meetings to check on status and sort tasks and issues by priority.
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Our customers communicate that they are consistently delighted with their experience at our wash.
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Our operational practices and training are directly reflected in an exceptional customer experience.
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I have a strong and competent leadership team that consistently excites their team (regional manager, site manager, assistant manager, maintenance manager).
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I understand what role each financial report plays and the information it gives me.
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I track major expenses such as chemicals, water, and labor weekly or biweekly and proactively address excess expenses.
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I plan and save for future maintenance expenses, major equipment purchases, and repairs.
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I manage the cost per car and know the inputs for this metric.
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I make sure I have adequate reserves before distributing profits.
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I use robust audit controls to manage free or rewash carwashes, credit card transactions, membership charges, and cash controls.
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I regularly review expense receipts for accuracy.
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Monthly reports are reviewed soon after the month is completed.
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Becoming profitable is a priority for me.
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