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On average, how much revenue do you believe your business loses each month from missed calls, slow responses, or unbooked appointments?
"We track it closely and have systems to minimize it."
"Not sure — we don’t really track that yet."
"Probably a few thousand, but it’s hard to know exactly."
How confident are you that every inbound lead is properly captured, tracked, and followed up with?
“We use a CRM, but it’s not consistent.”We track it closely and have systems to minimize it."
“We have a consistent, automated process for follow-up and conversion."
"Not confident — we rely on manual systems or memory."
If a lead called after hours or while staff is away, how likely are they to call back instead of choosing a competitor?
"Most move on-and competitors get the business."
"They usually wait and call us back."
"About half and half."
How much of your revenue depends on your or your staff being available to answer calls or reply to messages or inquires quickly?
"Somewhat-we try to balance it with automation."
"Almost all of it - if we're not available, then we lose sales."
"We've designed our systems so the business runs when the team is offline."
When it comes to your database, how often are you reaching out to or reactivating old leads & past customers?
"We don't really touch our old leads unless they reach back out."
"We have a set rhythm or automation that keeps our database warm and converting."
We occasionally run campaigns, but it's inconsistent."
How do you currently manage your online reputation and Google business reviews?
"We ask for reviews sometimes, but not consistently."
We have an automated reputation management system that requests and monitors reviews."
We respond manually - if we have time."
How efficient are your team's daily sales operations- from lead handling to sales follow-up?
“It’s mostly manual — we’re stretched thin and things fall through the cracks.”
“We’ve streamlined repetitive tasks through automation or AI tools.”
“We have some systems, but still depend on people for most tasks..”
How do you handle clients who no-show or cancel appointments last minute?
"We manually try to fill the slot or follow up later."
"We usually just lose that time and hope they reschedule."
"We use automated reminders, follow-ups, or rebooking flows powered by A.I."
Do you know the lifetime value of a client and how many leads it takes to land a paying client?
"Yes - we know it clearly."
"We have a ballpark."
"No idea - and I worry we're leaving money on the table."
What's more painful right now; paying overhead or losing revenue from missed opportunities?
“Both — and it makes us look less efficient than competitors.”
“Payroll is heavier, but missed revenue hurts too.”
"Neither is a big issue."
How do you feel about replacing repetitive tasks with A.I. systems that scale your time and profits?
"Honestly, it feels risky or impersonal."
"I'm open to it, but I'd want to test it first."
"Fully ready - I see AI as a strategic advantage."
If your top competitor started using AI to handle leads, reviews, and reactivations today, what would be your first thought??
“It would motivate me — I’d want to stay ahead and respond fast."
“It’d concern me — I know they’d have a speed advantage.”
“I’d probably feel the pressure, but we’d figure it out later.”
How often do you feel frustrated & overwhelmed by the volume of leads, tasks, or follow-ups in your business?
“Constantly — it feels like we’re always playing catch-up when we can”
“We rarely feel that stress — systems handle most of the workload.”
“Some weeks are better than others, but it’s unpredictable.”
If your process stays the same for the next 12 months, what will that cost your revenue in missed opportunities?
“Hundreds of thousands — and we’ll fall behind competitors.”
“Tens of thousands — we’ll miss some growth.”
“Not much — we’re solid.”
How ready are you to allow A.I. to help your business scale, solve missed opportunities, inefficiencies, and revenue leaks?
“I’m ready now — I want the edge.”
“I’m open, but need more clarity.”
“Not ready — even if it means falling behind.”