How often does your team come to you for decisions they should be able to make themselves?
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Almost never. My team operates independently and owns their decisions
Occasionally. A few things land on me each week that probably shouldn't
Often. I'm still the bottleneck on most decisions, big and small
Constantly. Nothing moves without my approval
If you stepped away from the business for two weeks, what would happen?
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Nothing. The team would handle everything without checking in
A few things would slow down, but it would mostly be fine
Fires would start and I'd be glued to my phone the whole time
The business would effectively stop functioning
How clearly documented are your core business processes and how things get done?
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Fully documented. We have SOPs and the team consistently follows them
Partially documented . Some things are written down but it's inconsistent
Mostly in people's heads. It works because of specific individuals
Barely at all. Everyone does things their own way
How is your delivery keeping up as your client base or revenue grows?
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Delivery is smooth. We scale without losing quality or consistency
We're managing, but it's getting harder to maintain our standards
Delivery is getting messy. Errors, delays, and dropped balls are creeping in
We're struggling. Growth is actively breaking our ability to deliver
How clear is your team on their roles, responsibilities, and what success actually looks like for them?
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Very clear. Everyone knows what they own and how they'll be measured
Mostly clear, but there are some gaps and overlap that cause friction
Fuzzy. Roles blur and things regularly fall through the cracks
Unclear. There's real confusion, duplication, and tension in the team
When you think about the next 12 months and scaling further, how does it feel?
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Exciting! We have the foundation to grow confidently and sustainably
Possible but nerve-wracking. A few things need to be sorted first
Daunting. I'm not sure we can handle more without something breaking
Overwhelming. I can barely manage what we have right now
Almost there! Where should we send your results?
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