Where does most of your work come from?
Referrals/word of mouth only
A mix, but it's unpredictable
Steady leads, but I still feel broke
Me chasing it myself, constantly
How do you price your jobs?
Gut feeling / what I think is fair
Whatever the competition charges
I have set pricing and margins
Honestly, I'm not sure I'm making money on half of them
If you took 2 weeks off tomorrow, what happens to the business?
It basically stops
Team can run it, but quality/leads would slip
It'd be fine, systems are solid
How many hours a week go into quoting/admin instead of tools-on tools?
10+ hours
5–10 hours
Under 5, I've got it streamlined
Include all the things that dont include being on the tools ie, chasing work, dealing with customers, Revisits etc
When work goes quiet, what do you do?
Panic and drop prices to win jobs
Wait it out and hope referrals pick up
I've got marketing that keeps leads flowing regardless
What's the real reason you haven't fixed this yet?
No Time
Don't know what's actually wrong
Tried fixing it before - didn't work
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