First Name
*
Last Name
*
Email
*
1.__ If I stepped away for 14 consecutive days, daily operations would continue without major disruption.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
2.__ Someone other than me knows the full cleaning schedule for all active accounts.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
3.__ Client issues or requests can be resolved without my direct involvement.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
4.__ Cleaners or subcontractors know exactly what to do if an issue arises onsite.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
5.__ Invoices are sent accurately and on time whether I am present or not.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
6.__ New hires or subcontractors can be onboarded without me personally walking them through each step.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
7.__ I can take a full day off without checking messages “just in case.”
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
Section 1 Interpretation box:
0–9 | Operational Separation
10–18 | Default Decision-Maker
19–28 | You Are the System
Reflection
The business currently depends on me most for
proceed to the next section..
Scheduling & Dispatch
8. __ I am the primary person responsible for creating or adjusting cleaningschedules.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
9. __ When a cleaner calls out or runs late, I personally handle the adjustment.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
10. __ Schedules live in my head, texts, or personal notes more than in a sharedsystem.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
11. __ No one else could confidently explain our scheduling process without me.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
Hiring & Onboarding
12. __ I personally explain expectations to every new hire or subcontractor.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
13. __ There is no documented onboarding process that runs without me.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
14. __ Training depends on my availability or direct involvement.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
15. __ I am the final checkpoint for whether someone is “ready” to work.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
Client Communication
16. __ I manually review, approve, or send most invoices.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
17. __ I personally follow up on late or missing payments.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
18. __ Financial clarity depends on me checking things regularly.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
19. __ When I don’t stay on top of billing, things slip.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
Billing & Money
20. __ I manually review, approve, or send most invoices.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
21. __ I personally follow up on late or missing payments.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
22. __ Financial clarity depends on me checking things regularly.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
23. __ When I don’t stay on top of billing, things slip.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
Quality Control & Issue Resolution
24. __ I am usually the first to notice when something isn’t done correctly
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
25. __ Cleaners or subcontractors report issues directly to me.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
26. __ Problems get resolved because I personally step in.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
27. __ Quality decreases when I am less involved.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
REFLECTION
Intro & Questions 21–24
21.__ I worry that systems will remove the “personal touch” from the business.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
22.__ I struggle to let go of tasks I have always handled myself.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
23.__ I step in before giving people enough space to solve problems.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
24.__ When something goes wrong, I internalize it as my responsibility.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
Questions 25–28 + Scoring + Reflection
25.__ I worry that systems will remove the “personal touch” from the business.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
26.__ I struggle to let go of tasks I have always handled myself.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
27.__ I step in before giving people enough space to solve problems.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
28.__ When something goes wrong, I internalize it as my responsibility.
0 – Not true at all
1 – Rarely true
2 – Sometimes true
3 – Mostly true
4 – Completely true
Reflection:
“The task I struggle most to let go of is: __________________________.”
“The real reason I hold onto it is: ____________________________.”
Time Cost
29.Hours per week spent on tasks someone else could handle:
30.Hours per month (x4):
31.Your hourly value ($50 if unsure):
$
32. Monthly time cost (Hours per month × Hourly value):
Revenue Ceiling
33.Additional accounts you could support without dependency:
34.Avg monthly revenue per account:
$
35.Monthly revenue constrained (Accounts × Revenue):
Personal Cost & Reflection
Checklist:
Check all that apply
Constant mental load
Difficulty disconnecting
Frustration with “simple” issues
Burnout cycles
Interrupted family/personal time
Difficulty planning time away
Business feels heavy instead of energizing
Reflection:
“The biggest cost of staying this involved is: ______________________.”
“If nothing changes, this cost increases over 12 months.”
Yes
No
Final reflection:
“The single change that would reduce my involvement the most is:__________”