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Business name
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Website
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First Name
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Last Name
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Your role
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Email
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Phone
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What type of business are you?
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How long have you been operating?
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How many locations do you have?
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How big is your team?
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On average, how many bookings do you take per month?
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How full is your calendar right now?
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What is your average revenue per booking / visit? (CHF)
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What is your no-show rate?
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Of the people who inquire, how many end up booking?
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Where do you feel the most friction in your client experience today?
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What is your score in Google Business Profile?
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How fast do you reply to a new inquiry?
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Clients receive clear pre- and post-treatment information.
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Do you have a process to bring clients back for another visit?
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We have a referral process that runs consistently.
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Tell us more about your client retention / rebooking process
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What are your top 3 priorities right now?
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How urgent is improving this for you?
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Have you collaborated with agencies or consultants to improve this before?
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Have you invested in software to streamline your business processes (customer experience, marketing, sales, service delivery)?
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Who is involved in decisions about improving your business?
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Is there anything else we should know about your business?